Head of Operations DK (Maternity Cover)

As Head of Operations for Redgert Comms APS you will be responsible for managing the companys day-to-day operations - with a key focus on profitability efficiency and client satisfaction. You will oversee a talented team manage key client relationships and be responsible for the maintenance and growth of the Danish business. The role is a fixed-term maternity cover but with the possibility of retaining the role long-term pending business performance and needs upon the expiration of the term. As part of this role you will report to the Redgert Group COO.

Operational Leadership

• Maintain proven ways-of-working and processes while proactively identifying opportunities for development in the day-to-day work flows
• Oversee client and project management standards timelines approvals and quality control
• Maintain a high-performing environment by identifying and resolving operational bottlenecks.

Resource & Team Management

• Allocate staffing across clients and projects based on capacity and skill sets
• Manage freelance resourcing and evaluate hiring needs
• Lead recruitment onboarding and operational aspects of HR
• Support team development through training performance processes and culture initiatives

New Business Development & Financials

• Identify qualify and nurture new business leads
• Manage the new business pipeline and revenue projections
• Collaborate with commercial teams to create proposals build scopes and set pricing
• Lead and support pitch meetings and follow-up communications
• Actively contribute to the agencys P&L and ensure financial health profitability and sustainable growth
• Lead forecasting budgeting and monthly/quarterly agency income tracking including reporting to COO.

Client & Account Operations Support

• Oversee client onboarding processes to ensure seamless engagement kickoff
• Step in to support account teams during high-demand periods
• Ensure consistent quality and delivery standards across the agency

Key Criteria & Experience:

• Agency experience
• Minimum 7 years experience
• Proven experience managing a team
• Proven experience managing client relationships on a senior level
• Experience managing client/project budgets
• Right to work in Denmark

Redgert Comms is a consultancy firm in Sweden Finland Denmark Norway UK Germany and the United States providing services including PR Influencer Marketing Event and Consumer Activations Performance Marketing Content Creation and Investor Relations.