Head Customer Service & Warehouse & Distribution

Job Description Summary

Job Description

The Head Customer Service & Warehouse & Distribution for the Nordic region is a critical leadership position responsible for ensuring best-in-class customer service efficient and compliant warehouse & distribution operations and strong partnerships with key wholesalers and customers. You will play a central role in safeguarding product availability optimizing logistics performance and driving strategic collaboration across Commercial Finance Regulatory Quality and Supply Chain functions.

Your Key Responsibilities:

Your responsibilities include but not limited to:

• Full ownership of Warehouse & Distribution operations across the Nordics including contract negotiations performance management implementation of efficiency initiatives and drive cost optimizations

• Ensure continuous audit readiness and adherence to all regulatory requirements (GxP)

• End-to-end accountability for authority reporting and compliance documentation

• End-to-end ownership of Order-to-Cash (O2C) processes across the Nordics

• Lead and develop the Nordic Customer Business Partner team

• Own and lead wholesaler contracts including commercial and logistics agreements

• Drive strategic and tactical collaboration with wholesalers recognized as an extension of the company in each market

• Lead governance forums to monitor performance contractual obligations and identify growth opportunities

• Accountable for Customer Service Levels (CSL) Stock-in-Trade (SiT) and cost management

• Oversee invoice validation approvals and cost checks related to logistics and wholesaler operations

• Ensure robust financial controls and compliance with internal policies and external audit requirements

What youll bring to the role:

Essential Requirements:

• Masters degree in Supply Chain Business Administration Logistics Finance Commercial or related field

• Minimum 10 years of experience in Supply Chain Customer Service or Logistics

• Proven leadership experience managing cross-functional teams and external partners

• Solid track record in Warehouse & Distribution operations including 3PL management

• Experience managing Order-to-Cash processes and customer service functions

• Strong exposure to commercial contracts particularly with wholesalers or large distribution partners

• Experience operating in multi-country/regional roles (Nordics or Europe preferred)

• Strong business acumen with the ability to balance service cost and compliance

• Excellent negotiation and stakeholder management skills

• Strategic thinking combined with hands-on operational execution

• Strong process optimization and simplification experience

• Strong financial understanding and ability to manage budgets and cost structures

• Deep understanding of regulatory requirements (GDP/GxP)

• Data-driven decision-making mindset. Strong user of SAP Excel

• Proven ability to lead coach and develop high-performing teams

This is an Excellent opportunity to lead a critical and high-impact function in a leading global generics company; Significant regional responsibility with direct influence on revenue cost and customer experience; Collaborative environment with strong cross-functional exposure and Ability to shape strategic partnerships with key Nordic healthcare stakeholders

Youll receive:

Competitive salary and Bonus based on personal and company results; Pension Scheme; Health Insurance; Flexible working conditions with hybrid working policy; Employee recognition scheme; Development both professionally and personally; Learning about company processes

Why Sandoz

Sandoz is the global leader in Biosimilar and Generic medicines a segment of the healthcare industry that delivers 80% of the worlds medicines at 30% of the cost touching the lives of more than 1 billion people across 100 countries! While we are proud of our achievements we have an ambition to do more so that everyone can achieve the basic humanrightof good health.

With investments in new development capabilities production sites new acquisitions and partnerships wehave the opportunity toshape the future of Sandoz and help even more people gain access to low-cost high-quality medicines sustainably.

Our momentum is powered by an open collaborative culture driven by our talented and ambitious colleagues who in return for applying their skills experience an agile and collegiate environment with impactful careers where diversity of thought is welcomed and where personal growth is supported!

Join us help us make healthcare fairer and faster.

Commitment to Diversity & Inclusion:

We are committed to building an outstanding inclusive work environment and diverse teams representative of the patients and communities we serve.

#Sandoz

Skills Desired