Field Application Engineer

Join us in developing communication systems for demanding environments

At FalCom part of GN we develop advanced hearing protection communication and connectivity solutions for special operations military law enforcement and security personnel operating in demanding environments.
We deliver complete customer systems not just individual components. Our solutions combine headsets radios intercom systems cables configurations and software to enable reliable communication while maintaining high-quality hearing protection and situational awareness.
We are looking for a Field Application Engineer (FAE) to join our team at our global headquarters in Ballerup Denmark.

The team you will be part of

You will join a pioneering and highly specialised team within FalCom built on GNs foundation as a global leader in intelligent audio solutions.
You will work closely with colleagues across R&D Customer Success Sales Product Management and Operations. The team includes specialists within software audio configurations system integration and prototype development. We are international collaborative practical and passionate about solving complex customer challenges.
You will report to Senior Manager Audio Engineering Jens Kirkelund

Your role

As a Field Application Engineer you will play a key role in bringing FalComs products together into reliable customer solutions.
You will work hands-on with prototype communication and connectivity systems including tactical radios intercom systems headsets data devices configurations and cables. Your work will take place both at our facilities in Ballerup and when needed in customer environments.
You will act as an important link between customer needs system integration and R&D development.

Your key responsibilities

• Design integrate and validate prototype analogue and digital communication systems.

• Configure and test complete customer system setups involving radios intercoms headsets cables and data devices.

• Develop and maintain connection documentation including wiring tables pinouts and system diagrams.

• Adjust verify and optimise audio settings and configuration profiles using FalCom software tools.

• Perform troubleshooting and root-cause analysis across hardware software audio and connectivity interfaces.

• Support field tests customer demonstrations and technical trials.

• Document system setups test results configuration files known limitations and handover information.

• Work closely with R&D teams to ensure that customer learnings are translated into robust and scalable product solutions.

• Support the transition of successful prototype solutions towards production-ready deliveries.

To succeed in the role we imagine that you have

Must have

• A relevant technical background for example as an Engineer in Electronics Electrical Engineering or Embedded Systems an Electronics/Electrical Technician or similar.

• At least 3 years of experience with system integration bringing together complex hardware and software elements into working solutions.

• Ability to read and create electrical documentation including wiring tables pinouts simple schematics and more complex electrical diagrams.

• Experience with laboratory work and troubleshooting using relevant equipment such as oscilloscopes multimeters and USB analysers.

• Understanding of signal paths and the ability to adjust and validate audio profiles or audio-related software settings.

• Ability to manage several tasks or projects in parallel while maintaining structure and quality.

• Strong communication skills and confidence in collaborating with customers and multiple internal stakeholders.

• Fluency in written and spoken English.

The role includes travel activity expected to be approximately 25 days per year for customer visits field testing and technical support.

Who you are

You are structured detail-oriented and systematic in your approach to solving technical problems. You enjoy practical hands-on work but you also understand the importance of documentation traceability and clear communication.
You thrive with a high degree of autonomy and take ownership of your tasks from initial customer need through system setup testing and handover. At the same time you are a strong team player who knows when to involve the right technical specialists.

What we offer

This is an opportunity to work with advanced products and customer solutions in a highly specialized field. You will have significant autonomy opportunities to develop your technical and system-level competencies and the chance to work with leading communication and hearing-protection solutions.
You will join a supportive collaborative and inclusive team where practical problem-solving technical quality and customer value go hand in hand.

We encourage you to apply

Even if you dont match all the above-mentioned skills we welcome your application if you think you have transferable skills. We highly value a mindset and motivation that align with our core values to not only ensure growth for you but for your team and the wider GN organization as well.

We are focused on an inclusive recruitment process

All applicants will receive equal consideration for employment. As such we encourage you to submit your CV without a photo to ensure an equal and fair application process.

Should you have any special requirements for the interview please let the Hiring Manager know upon accepting the invitation to interview.

Background check

Please note that all Falcom employees will be subject to a background check and must maintain a clean record throughout employment.

How to apply

Use the APPLY link to apply. Applications are assessed continuously so dont wait to send yours.

Background check

Please note that all Falcom employees will be subject to a background check and must maintain a clean record throughout employment.

Join us in bringing people closer

Built on 150 years of innovation. FalCom is built on GN Groups foundation as a major company in intelligent audio solutions. Inspired by people and motivated by innovation GN delivers technology that enhances hearing and sight. We enable people to overcome real-life problems improve communication and collaboration for individuals businesses gamers and tactical units.

GN Store Nord A/S has entered into a definitive agreement for the sale of GNs Hearing business to Amplifon S.p.A. to create a global leader in audiology. Read more about the announcement here.

We hope you will join us on this journey and look forward to receiving your application.

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