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Copenhagen | Telcom Service Assurance | PCON
Job Location:
Job Location:
Copenhagen - Denmark
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
20 May 2026 (30+ days ago)
Posted:
Application Deadline:
17 August 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Role Principal consultant
Technology -Telecom Service Assurance
Business Unit CMTDCG
Compensation Competitive (including bonus)
Job Description
Today the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.
At Infosys we assure that your career will never stand still we will inspire you to build whats next and we will navigate further together. Our journey of learnability values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.
Your role
The Telecom Service Assurance principal consultant will lead the design implementation and optimization of service assurance solutions across telecom environments with a strong focus on OSS/BSS platforms. The role involves driving transformation initiatives managing critical service operations and ensuring seamless integration across systems to improve service reliability and customer experience.
This role requires deep expertise across service management platforms telecom assurance processes and the ability to lead cross-functional teams and client engagements.
Key responsibilities
Personal
Besides the professional qualifications we respect and place equal importance to the candidates personality which facilitates success in customer environments. Few traits we look for are:
About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in over 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
Visit to see how Infosys can help your enterprise navigate your next.
All aspects of employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer
Technology -Telecom Service Assurance
Business Unit CMTDCG
Compensation Competitive (including bonus)
Job Description
Today the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.
At Infosys we assure that your career will never stand still we will inspire you to build whats next and we will navigate further together. Our journey of learnability values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.
Your role
The Telecom Service Assurance principal consultant will lead the design implementation and optimization of service assurance solutions across telecom environments with a strong focus on OSS/BSS platforms. The role involves driving transformation initiatives managing critical service operations and ensuring seamless integration across systems to improve service reliability and customer experience.
This role requires deep expertise across service management platforms telecom assurance processes and the ability to lead cross-functional teams and client engagements.
Key responsibilities
- Lead implementation and support of Telecom Service Assurance Management solutions on related domains.
- Own end-to-end service assurance for telecom services across network applications and infrastructure layers ensure adherence to SLAs OLAs and KPIs for service availability performance and customer experience
- Lead Discovery implementations including; MID Server configuration & Discovery patterns and reconciliation (IRE)s
- Act as the primary point of contact for service assurance with clients and internal stakeholders.
- Ensure service delivery aligns with contractual commitments and quality standards
- At least 12 years of experience with Information Technology.
- Proven experience inService Assurance /Production Support and Telecom domain.
- Strong understanding of OSS/BSS systems Service Lifecycle Management and telecom network architecture.
- Experience in telecom transformation programs (service assurance & fulfillment NetCo/ServeCo ISP onboarding etc.)
- Experience in multi-platform environments (BMC Remedy Helix)
- Expertise in SLA management and operational governance
- Experience in managing critical incidents and escalation handling
- Strong stakeholder management and communication skills
- Hands-on experience in: Discovery CMDB service mapping
- Customer experience and service assurance platforms
- Network & service provisioning
- Billing and mediation systems
Personal
Besides the professional qualifications we respect and place equal importance to the candidates personality which facilitates success in customer environments. Few traits we look for are:
- High analytical skills
- A high degree of initiative flexibility and adaptability
- High customer orientation
- Quality awareness
- Good verbal and written communication skills
About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in over 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
Visit to see how Infosys can help your enterprise navigate your next.
All aspects of employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer
About Company
Welcome to Infosys Careers for Experienced Professionals As a leading provider of next-generation consulting, technology and outsourcing solutions, we are dedicated to helping organizations in over 46 countries to renew their core and simultaneously innovate into new frontiers. Whilst ... View more
