Compliant Handling Specialist

This role supports the Customer Service team by managing escalated customer complaints across multiple channels and ensuring timely effective resolutions. It involves investigating complex cases coordinating with cross-functional teams and communicating outcomes professionally to customers. The role also contributes to identifying trends improving processes and enhancing overall customer satisfaction and retention.

The project is expected to launch by the end of June 2026 with onboarding required in early June or during June.

1. Job Description

• Handle escalated customer complaints across phone email social media and other support channels.
• Investigate complex customer cases and identify appropriate resolution actions.
• Coordinate with Operations Driver Management Fleet Finance Compliance and other
• relevant teams to resolve issues.
• Communicate professionally with customers regarding complaint outcomes and resolutions.
• Ensure complaints are handled in accordance with company policies procedures and service
• standards.
• Identify recurring issues and provide recommendations for process improvements.
• Monitor complaint trends and prepare reports on key complaint categories and root causes.
• Support customer recovery initiatives to improve customer satisfaction and retention.
• Maintain accurate case documentation and ensure timely case closure..

2. Requirements

• 2 years of experience in complaint handling customer service escalation customer relations
• or a similar role.
• Experience in transportation mobility taxi logistics or service industries is a plus.
• Strong problem-solving and conflict resolution skills.
• Ability to manage difficult conversations and de-escalate customer situations.
• Strong communication and stakeholder management skills.
• Detail-oriented with a customer-centric mindset.
• Fluent in Danish and English
• Comfortable working in a fast-paced operational environment.

3. Benefits

• Salary:DKK gross/month including:
• 80% fixed salary
• 20% performance-based salary (this portion is guaranteed unless there are policy violations resulting in deductions)
• 12 salary payments per year
• Only 1 interview round

4. Other Information.

• Working Location: Helseholmen 31-39 Hvidovre.
• Working Hours: 40 hours/week office time.

Contact Details: Ms. Zoe

(84)(Whatsapp)