Whatever Whenever Agent(Hotel Service Line) W Prague

Whatever/Whenever agent at W Prague

Ignite Curiosity. Expand Worlds. Be Part of the W Experience.

W Prague is looking for an energetic and service-drivenWhatever/Whenever Agentto become a key connection point between our guests and hotel departments. This role serves as the first point of contact for guests across phone email and digital communication channels playing a vital part in creating exceptional and personalized guest experiences.

You will be responsible for handling guest inquiries with professionalism warmth and efficiency ensuring seamless communication and delivering service in the spirit of the W brand promise:Whatever they want whenever they want it.The ideal candidate is proactive detail-oriented and thrives in a fast-paced luxury environment.

This is a unique opportunity to join an iconic lifestyle brand and be part of the opening team of W Prague where bold ideas individuality and unforgettable guest experiences come together.

What Youll Do

• Act as the main communication hub between guests and all hotel departments
• Serve as the first point of contact for guests via phone email and digital channels
• Handle incoming calls professionally provide accurate information and route requests efficiently
• Record process and coordinate all guest requests inquiries and issues using hotel systems
• Anticipate guest needs and personalize service in line with the W brand experience
• Follow up on guest requests to ensure complete satisfaction
• Deliver service with personality warmth and confidence reflecting the W brand spirit
• Maintain clear and professional communication with guests and internal teams
• Support a seamless guest journey by ensuring timely responses across all communication channels
• Cooperating mainly with Food and Beverage department In-Room dining Style and Welcome Desk

What Were Looking For

• Excellent communication and interpersonal skills
• Guest-focused mindset and positive attitude
• Ability to multitask in a fast-paced environment
• Proactive reliable and detail-oriented
• Team player with a professional approach
• Experience in hospitality or customer service is a plus
• Fluency in English; Czech or other languages are a plus

What We Offer

• A stylish and inspiring work environment in one of Pragues most exciting lifestyle hotels
• Global development opportunities within Marriott International
• Competitive compensation and benefits
• Recognition and celebration of your individuality be yourself thats the W way
• 5 weeks of annual leave
• Staff meals during shifts
• Discounts on accommodation across all Marriott International hotels worldwide
• Public transport contribution

Are you ready to make it happen

Join W Prague and bring your energy creativity and personality to our world of bold luxury.

Apply now and lets make it WOW.