VIP Concierge Manager
Job Location:
Prague - Czech Republic
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
We are looking for an experienced and passionate VIP Concierge Manager to lead our integrated VIP Concierge team across Fairmont Gold and Concierge Desk operations. This role is responsible for delivering exceptional luxury service experiences and ensuring the highest standards of personalized guest care.
What You Will Do
- Lead coach and develop the VIP Concierge team
- Ensure seamless and personalized VIP guest experiences
- Oversee VIP arrivals guest preferences and service recovery
- Maintain luxury brand service standards and operational excellence
- Drive upselling opportunities and curated guest experiences
- Build strong relationships with external luxury partners and vendors
- Collaborate closely with Front Office Housekeeping and Food & Beverage teams
- Lead executive lounge operations and ensure exceptional service standards
Qualifications :
What We Are Looking For
- Previous leadership experience in luxury hospitality Concierge VIP Services or Front Office
- Strong passion for guest experience and personalized service
- Excellent communication and leadership skills
- Professional detail-oriented and highly organized personality
- Ability to perform confidently in a fast-paced luxury environment
- Knowledge of the local environment including history cultural attractions and gastronomic scene is an advantage
Remote Work :
No
Employment Type :
Full-time
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
