Technical Support Engineer – DevOps SRE

Description -

About the Team & Mission:

We run the global backbone of PC manufacturing & automation for one of the largest electronics manufacturers in the world.

Our team maintains 1500 servers and systems across factories worldwide. When something breaks or behaves strangely production engineers open a ticket or better yet our monitoring detects it first. A robot starts troubleshooting and in the best cases it fixes the issue automatically.

Right now 90% of tickets are routed automatically 5% of incidents are detected proactively and 1% are fully auto-resolved. Our ambitious goal for the next 23 years: flip these numbers to >50% auto-detection and >30% auto-resolution while keeping factories running 24/7.

Every team member spends roughly half their time supporting factories today (real engineering troubleshooting) and half building the automation tools that will reduce tomorrows firefighting. This is a true 50/50 role where youll grow fast by solving real problems at massive scale.

What Youll Do (50/50 split):

Support & Operations (50%):

• Take ownership of escalated incidents from factories or our monitoring systems

• Live troubleshooting on Windows/Linux servers SQL databases virtualization platforms Kubernetes clusters and networking

• Document root causes and convert them into reusable runbooks scripts or automated solutions

Development & Automation (50%):

• Build and extend internal tools self-healing scripts monitoring alerts and auto-remediation playbooks

• Turn repeated manual fixes into the robot handles it from now on

• Work with production data at scale (Kafka streams Grafana dashboards large SQL/PostgreSQL databases)

• Write code in C# Python PowerShell Go or whatever best solves the problem

• Improve our observability CI/CD pipelines and infrastructure-as-code

Our Current Stack (you dont need to know everything strong curiosity and willingness to learn is what matters most):

• OS: Windows Server Linux (Ubuntu)

• Databases: MS SQL PostgreSQL MySQL

• Infra: VMware Hyper-V Kubernetes Proxmox VE

• Observability: Grafana Prometheus SQL

• Messaging: Kafka Redis

• Scripting/Automation: PowerShell Bash Python

• Development: C# (.NET Core/6) Python occasional Go

• Tools: Ansible custom tools Azure

Who Were Looking For:

• Genuine passion for technology and how things work under the hood

• Strong junior (14 years of real-world experience) or mid-level (up to 710 years) in IT operations system administration support engineering DevOps or SRE

• Hands-on troubleshooting experience with servers databases or networks in production environments (lab/hobby projects also count if youre a fast learner)

• Comfortable with at least one scripting language (PowerShell or Python preferred)

• Basic understanding of SQL and relational databases

• Familiarity (or strong interest in learning) Kafka and Kubernetes/container platforms

• You get excited when you fix something manually and immediately think: This should be automated!

• Good English (written and spoken) were a global team

Nice-to-have (not required):

• Experience in manufacturing or industrial environments

• Personal automation projects open-source contributions or side projects showing initiative

We Especially Welcome Strong Juniors who are hungry to learn grow extremely fast and take on real ownership early. Youll work directly with senior colleagues who love mentoring.

What We Offer:

• Real impact: Your work directly affects hundreds of thousands of PCs built every day

• Perfect environment for rapid growth see production at global scale break/fix/automate and build production-grade skills quickly

• Modern tools greenfield automation projects and supportive senior mentors

• Hybrid work (3 days in office initially then flexible once independent)

• Competitive salary benefits

This is an excellent junior-to-mid-level role where youll keep factories running today while actively building the autonomous systems of tomorrow. If youre motivated curious and ready to grow we want to meet you!

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Equal Opportunity Employer (EEO) -

HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information review HPsEEO Policy or read about your rights as an applicant under the law here: Know Your Rights: Workplace Discrimination is Illegal