Sr Customs Specialist, Amazon Customs and Trade ACT

At Amazon were working to be the most Customer-centric company on earth. To get there we need exceptionally talented bright and driven people. Amazon Customs and Trade (ACT) team is responsible for providing Customers a one stop shop for international transportation service providing end to end supply chain solutions. We are seeking a Customer centric individual who wants to be part of this journey and manage daily operational tasks and Customer queries. A Sr. Customs Brokerage Specialist owns daily operations for customs clearance on ocean air rail and truck cross-border shipments for both 3rd party and 1st party entry filing tasks. A Sr. Customs Brokerage Specialist will communicate with sellers/vendors/3P customs brokers/internal ops teams for shipment and document preparation monitor shipment clearance status and escalates issues when necessary. The Sr Customs Specialist also performs data entry functions for entry filing classifications and inspections related delivery-form generation tracking and compliance requirements. A Sr. Customs Brokerage Specialist will have solid industry knowledge of the advanced EU/UK-wide customs and regulatory requirement and can reference when needed in addition to being well-versed in entry filing and product classifications documentation requirements. We invite you to be part of the team that defines how Amazon changes the world of international logistics one shipment at a time.

Key job responsibilities
Core Responsibilities
Verify completeness of information upon onboarding Customers
Prepare import documentation to ensure timely release and delivery of orders
Verify accuracy of commercial documentation and charges
Submit documentation to regulatory agencies
Meet daily/weekly KPI targets for entry submission and accuracy
Collaborate with other service providers to solve shipment issues
Collaborate with origin and destination logistics teams
2nd Tier support for Customer Service queries
Speak independently about Customs and general global trade to empower clients and internal stakeholders before escalations day to day
Keen on providing feedback on existing procedures and develop new processes to improve operational efficiency
Advanced Responsibilities
Can independently handle government entity exception entries
Handles 1st level escalations from the team/sales
Able to classify simple to moderate goods with accuracy
Advise clients on import restrictions tariffs and other customs-related matters in an introductory fashion
Can independently handle exams/inspections/holds and communicate this both internally and externally
Minimal to no supervision required regarding entry filing and client communication
Has regular 1:1 meetings with indirect team members to ensure successful ramping
Achieve and maintain High Compliance and On-Time Performance scores
Explores specializing in a niche or complex areas of Customs or verticals e.g. Trading Standards HMRC (UK)
Build initial Customs SOPs for new clients; Updates Customs SOPs and desk guides for existing clients as needed diligently
Teach immediate team members how to navigate Customs and advance in their roles
Takes on the most complex Customs entries (high-touch clients heavy classifications Beginners etc.)
Collaborates with Sales and Customs Leads/Manager to lead successful trial shipment execution for new high-volume clients
Makes good judgment calls when advising clients and sales on our Customs capabilities service offerings and compliance policies
The go-to person for domain content knowledge (classifications regulations operational exceptions etc.)
Point of escalation for immediate team members
Provides candid feedback on current processes and suggest better solutions to improve procedures for the org
Attend SOP meetings and create relevant Customs content and present at QBRs
Measurement for Success
Complete assigned tasks timely and accurately within KPI
Improved productivity through continuous improvement
Meet and exceed Customer Service metrics

- Bachelors Degree or Industry Related Certification
- Experience in Customs Operations or Customs Compliance role
- Proficient in Microsoft products (Excel Word)
- Must be organized pay attention to detail

- Critical thinking and problem solve capability
- Able to understand and interpret regulatory language
- Need to be proficient in and able to explain imports in-bonds duty statements etc.
- Ability to troubleshoot advanced Customs entry issues (ABI ACE related AMS)
- Effectively communicates in both written and verbal communication. Thinks about how a reply is going to be received by the audience and crafts the message accordingly.
- Has a strong understanding of what resources to use and when to use them (CROSS HTS internal databases)
- Should have a degree of Customs specialization in some role or capacity (Verticals)

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