ServiceNow Project Manager & Communications Consultant, EU based

We are seeking a highly skilled and experienced ServiceNow Consultant to lead a communications workstream within our ServiceNow Transformation Program and support PMO related activities. This role requires strong communication and organization skills and ServiceNow experience is desired. You will join project on a journey to simplify and modernize our Service Management Platforms and drive transformation within a multi-year global program.

Details

Contract: B2B
Location: Remote within EU
Workload: Full-time
Start: ASAP
Duration: till end of 2026 with possible extension
Language: English

Task Description

• Lead and manage the communications workstream both from a conceptual as well as hands-on perspective includingcreation of communication material trainings user guidesand FAQs
• Manage UAT with business stakeholders
• Support RTP Coordination incl. Gathering of documentation and approvals and creation of targeted RTP related communication
• Liaise with IT technical teams product owners and business users to ensure successful tool adoption
• Act as a point-of-contact for business users and stakeholders

Requirements

• Degree in Computer Science Information Technology Business Informatics Business Administration or a related field.
• 5 years in IT Consulting/ IT Project Management.
• Proven ability to drive organization wide communication manage organizational change and create communication artifacts.
• Demonstrated ability to manage complex IT projects including planning execution and delivery.
• Good understanding of IT Service Management technologies with focus on ServiceNow
• Knowledgeable on Software Development Lifecycle (SDLC) and Agile methodologies
• Excellent communication skills with the ability to engage effectively with stakeholders and users.
• Strong problem-solving skills and the ability to make informed decisions.
• Team player with a collaborative mindset and the ability to work effectively in a dynamic environment.
• Proficient customer relationship and negotiation skills.
• English language skills (both written and spoken).