Senior Solution Engineer Designer (Pre-sales Manager)

WELCOME TO SITA

At SITA we keep airports moving airlines flying smoothly and borders open. Our technology and communication innovations power the success of the global air travel industry.

Youll find us in 95% of international airports working closely with over 2500 transportation and government clients. Each partnership brings unique challenges and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We dont just move the world forward-were proud to be recognized as a Great Place to Work by 79% of our employees and certified in most of our growing locations. Here we feel empowered supported and inspired to grow.

Are you ready to love your job

The adventure begins right here with you at SITA.

ABOUT THE ROLE

We are seeking an experienced Senior Solution Designer /Engineer to join our regional pre-sales team in this role you will lead the technical qualification of opportunities and own the technical components of customer proposals leveraging your expertise in emerging technologies and SITAs solution portfolio for Airports. You will play a key role in driving new business opportunities supporting sales activities and delivering cost-effective high-quality solutions for customers in the air transport industry

• Provide technical qualification and ownership of the technical aspects of customer proposals using in-depth knowledge of current and emerging technologies and SITA solution portfolios.
• Design and coordinate the development of standard and complex solutions involving multiple internal and external stakeholders including third-party vendors.
• Support Sales teams during all pre-contract phases (qualification proposal and contract) with technical designs and expert advice.
• Lead virtual Pre-sales/Bid teams by setting objectives and timeline communicating goals and coordinating stakeholders across a matrix organization (Sales Business Units Support & Delivery teams partners and suppliers).
• Deliver cost-effective implementable solutions based on detailed customer requirements strong product knowledge and applicable professional services.
• Contribute to the development of long-term technical account strategies in collaboration with Sales maximizing account penetration and commercial value for SITA.

WHAT WILL YOU DO

• Act as a technical interface for customers and lead technical engagements from initial contact through solution deployment.
• Analyze and understand customer business requirements and translate them into SITA products and solutions.
• Lead customer-facing activities including offer and solution presentations SITA product presentations demonstrations and promotional activities. Clearly communicate the proposed solution and its business value tailor the message to customer stakeholders and address technical questions throughout the sales cycle.
• Contribute to the optimal win strategy and determine the appropriate level of response to successfully bid for and win contracts.
• Design and coordinate the development of business solutions involving multiple internal and external parties.
• Own and deliver the technical components of customer proposals.
• Develop and manage the overall bid project plan including building and leading a virtual bid team to deliver bid outcomes effectively and efficiently. Collaborate closely with internal stakeholders such as Sales Commercial Global Services and Delivery /Implementation teams to build compelling business cases and proposals.
• Lead and manage virtual teams of up to 10 people as needed
• Work closely with Delivery / Project Managers to ensure an efficient handover to Delivery teams upon contract award including clear and comprehensive solution documentation.
• Provide regular clear progress updates to senior management and key stakeholders escalating major issues as required.

WHO YOÚ ARE

• 58 years of experience in Information Technology Air Transport Industry technology or Telecommunications in a technical pre-sale role.
• Proven track record of producing communicating and documenting successful technical solution proposals for customers

KNOWLEDGE & SKILLS

MUST HAVE

• Degree or equivalent experience in Engineering Computer Science Information Technology or Business.
• Fluency in English and German is mandatory.
• Solid understanding of technical and commercial aspects of the IT/ Air transport industry
• Ability to interact confidently with key stakeholders and senior decision-makers.
• Good customer-facing interpersonal commercial and financial awareness skills.
• Strong problem-solving and presentation skills.
• Good understanding of field service delivery and operational processes.
• Relevant technical certifications demonstrating solution design cloud fundamentals or business analysis are plus.

NICE TO HAVE

• Knowledge of technologies such as passenger or baggage management applications are a strong advantage.

WHAT WE OFFER

Were all about diversity. We operate in 200 countries and speak 60 different languages and cultures. Were really proud of our inclusive environment. Our offices are comfortable and fun places to work and we make sure you get to work from home too. Find out what its like to join our team and take a step closer to your best life ever.

Flex Week: Work from home up to 2 days/week (depending on your teams needs)

Flex Day: Make your workday suit your life and plans

Flex-Location: Take up to 30 days a year to work from any location in the world.

Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP) for you and your dependents 24/7 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

Professional Development: At SITA we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning Microsofts Enterprise Skills Initiative and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling Harvard Business Publishing for people leadership Stanford for strategic development and many others we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.

Competitive Benefits: Competitive benefits that make sense with both your local market and employment status

SITA is an Equal Opportunity Employer. We value a diverse support of our Employment Equity Program we encourage women aboriginal people members of visible minorities and/or persons with disabilities to apply and self-identify in the application process.