Senior Community Manager EN (World of Tanks, PC)

We are looking for an experienced Senior Community Manager to help shape the future of Community Management for World of Tanks PC.

This role is for someone with significant experience in PC gaming live-service publishing or established gaming communities who can bring strong judgement publishing expertise and new ideas to how we engage with players.

You will act as an experienced anchor within the Community team working closely with Community leadership to develop strategy improve workflows support complex decisions and strengthen how we understand and engage our players.

You will remain connected to the game and community while understanding how players creators publishing priorities product decisions and long-term player relationships fit together.

Head of Community

• Help shape World of Tanks PC community strategy and turn product and publishing objectives into clear priorities initiatives and measurable outcomes.
• Bring experienced publishing and community judgement to complex decisions identifying risks opportunities and appropriate responses.
• Develop new community initiatives programs events and engagement concepts based on player needs and clear objectives.
• Lead complex projects involving multiple teams regions creators or stakeholders.
• Build productive relationships with content creators and influential community groups including supporting sensitive or high-visibility situations.
• Analyzeplayer sentiment communitybehavior platform performance and qualitative feedback to identify meaningful trends risks and opportunities.
• Produce concise reports and recommendations that explain what is happening why it matters and what actions should be considered.
• Improve feedback loops betweenPlayers Publishing andDevelopment.
• Develop and improve Community workflows dashboards sentiment analysis reporting systems and tools that help the team understand players and work more effectively.
• Explore appropriate use of automation and emerging tools to improve feedback collection reporting and operational efficiency.
• Share experience with colleagues helping the wider team improve its planning analysis communication and decision-making.
• Support major launches events creator activities and other high-priority initiatives when required.

• Approximately5 years of professional experienceinPC GamingCommunity Management Publishing Player Relations or a closely related discipline.
• Strong understanding of how player expectations creator ecosystems publishing decisions product changes and community sentiment interact.
• Experience developing community strategies publishing initiatives engagement programs or operating plans.
• Strong professional judgement with the ability to assess risks establish priorities make recommendations and independently move work forward.
• Ability to constructively challenge existing approaches and connect Community activities to wider product publishing player and business objectives.
• Strong analytical skills with experience turning qualitative and quantitative community information into concise reports insights and recommendations.
• Experience with or strong understanding of dashboards sentiment analysis social listening structured feedback systems or similar Community intelligence workflows.
• Curiosity about automation AI-assisted analysis combined with the judgement to understand where they provide genuine value.
• Excellent written and spoken English with confidence communicating with players content creators senior stakeholders and cross-functional teams.
• Experience handling sensitive or high-visibility situations with professionalism and composure.
• Proven ability to lead complex initiatives across multiple stakeholders with strong ownershipprioritization risk management and follow-through.

World of Tanks

Existing World of Tanks knowledge is valuable but deep game expertise is not a prerequisite. You should have a genuine interest in World of Tanks and PC gaming and be willing to develop a strong understanding of its gameplay player culture creator ecosystem and community.

• Experience working on a large or long-running PC live-service title.
• Experience developing community or publishing strategy for a mature game.
• Experience building dashboards sentiment analysis social-listening systems feedback pipelines automation or other Community intelligence tools.
• Experience developing creator contributor ambassador or advocacy programs.
• Experience managing significant player controversies or sensitive product changes.
• Strong presentation public-speaking livestreaming or media experience.
• Experience working across multiple regions or cultures.
• Additional relevant languages particularly Polish or German.

You should be comfortable working through ambiguity with poise and finesse balancing player needs with product and publishing realities and making clear recommendations based on evidence and experience.

You are willing to challenge existing approaches constructively and collaboratively with an interest in how better data tools workflows and new ideas can improve Community Management.

Most importantly you want to use your experience to help build a community team that makes stronger decisions develops new approaches and supports World of Tanks and its players for years to come.

• Hybrid (2-3 days of work from the office).
• Relocation and immigration support provided for candidates ready to relocate at short notice.

Benefits and perks are tailored to the local market and culture. Our benefits in Prague include:

• 5 weeks of Annual Leave per calendar year
• Additional paid time off
• Sick Leave Compensation Maternity & Paternity Leave Benefits
• Career development and education opportunities within the company
• Meal card contribution
• Public transportation allowance
• Premium private healthcare
• Mental well-being program (iFeel)
• Multisport Employee discounts
• Personal Gaming Account
• Coffee fruits and snacks in the office
• Company events
• Seniority Awards
• Referral program - You can recommend the best talents to the company and receive a reward

Wargaming is an award-winning online game developer and publisher headquartered in Nicosia Cyprus. Operating since 1998 Wargaming has become one of the leaders in the gaming industry with 15 offices worldwide including studios in Chicago Prague Shanghai Tokyo and Vilnius. Our diverse and multicultural team works together to deliver a top-class experience to millions of players who enjoy Wargamings titles across all major gaming platforms. Our flagship products include free-to-play hits World of Tanks World of Warships and World of Tanks Blitz.

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