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Sales Operations & Support Specialist
Job Location:
Job Location:
Brno - Czech Republic
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
12 August 2026 (10 hours ago)
Posted:
Application Deadline:
9 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Description
Responsibilities
Qualifications
Do you have a passion for building efficient sales operations and delivering delightful customer experiences Are you energized by managing the details of a product-led sales lifecycle while jumping in to solve customer problems when needed
We are assembling a team for a brand-new product and were looking for mission driven builders who love small businesses people who take initiative move fast wear many hats and want to make an outsized impact on a startup product. This role will primarily own sales operations while providing customer service and product support as business needs require.
Why Us
Youll join a small high-impact team at the start of a new products journey surrounded by smart innovative caring colleagues who value experimentation data-driven decisions and operational excellence. If you want to shape the commercial operating model improve the customer journey and help a product-led business scale this is the place.
What do we deliver
Our new cloud-based product helps early-stage growth companies manage core business workflows with an emphasis on simplicity affordability speed and AI assistance.
Qualifications and Skills:
Advanced English with clear concise and empathetic communication both written and verbal
Experience in sales operations revenue operations SaaS subscriptions customer support or a related role
Understanding of product-led growth models and the customer lifecycle from prospect and trial through subscription renewal cancellation or refund
Working knowledge of subscription revenue forecasting budgeting invoicing payments and basic accounting concepts
Strong analytical and problem-solving skills; able to translate data into practical recommendations
Experience maintaining CRM subscription management sales automation or other systems of record
Ability to analyze pipeline bookings revenue expenses productivity conversion and goal attainment
Customer-focused mindset with the ability to troubleshoot issues and communicate resolutions clearly
Bias for action and experimentation; able to manage competing priorities in a dynamic environment
Demonstrated ability to document processes and create clear playbooks reports and self-service content
Nice to have: experience with SaaS metrics pricing analysis revenue recognition product analytics ticketing systems or small-business financial workflows
We offer:
The opportunity to define and shape sales operations and customer support practices for a brand-new product
Ample career opportunities and mentorship including leadership paths and room to grow as the product and team scale
Competitive compensation and benefits
A collaborative culture with approachable leadership and recognition for impact
Flexible work arrangements subject to local policy and role requirements
Responsibilities
Responsibilities:
Own day-to-day sales operations and the product-led growth sales process across the customer lifecycle
Manage customer subscriptions upgrades renewals cancellations and refunds accurately and promptly
Maintain the internal system of record for prospects customers subscriptions bookings and revenue
Track prospects and analyze pipeline health conversion customer activity and sales performance
Develop regular reporting and forecasts for pipeline bookings subscription revenue sales productivity expenses and goal attainment
Support budgeting planning and variance analysis for sales operations
Manage subscription revenue reporting and partner with accounting to support accurate and timely revenue recognition
Incorporate customer delivery schedules subscription changes and operational developments into revenue forecasts
Evaluate pricing product costing and margin trends to ensure alignment with company objectives
Maintain and improve CRM subscription management sales automation reporting and related operational tools
Identify process gaps and automation opportunities that improve accuracy efficiency and the customer experience
Provide responsive customer service and frontline product support as needed including troubleshooting invoicing expenses payments reporting and other core workflows
Triage and document customer issues communicate resolutions empathetically and escalate product defects or high-impact trends with clear reproduction steps
Create and maintain sales operations procedures support playbooks knowledge articles and self-service resources
Partner with sales finance accounting product and engineering to resolve issues and improve the end-to-end customer journey
Act as a voice of the customer by translating sales and support insights into recommendations for product and operational improvements
Define track and report relevant sales and support KPIs using insights to drive continuous improvement
This role is ideal for someone who combines operational discipline and financial acumen with a willingness to provide hands-on customer support and build scalable processes as the product grows
Qualifications
Career Level - IC4
Required Experience:
IC
About Company
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when eve ... View more
