Sales Operation Manager

Job Overview
Responsible for the monitoring and management of a Revenue stream.
This high-profile position will have responsibility and/or input into processes procedures and the management of a book of business.

Essential Functions
Contributes to the monitoring and administrative management of Multi country deals
Ensures that opportunities are correctly set up in IQVIA CRM (in line with contract multi-country constraints and IQVIA policy in term of services / products and timeline) and lead the updates
Regular monitoring of opportunities in coordination with local / regional teams
Creation of alerts and review / follow up of action plans according to the problems identified
Ensures that customer billing is consistent with the contract: Collect / Gather all paperwork requested for billing ensure paperwork are in line with IQVIA policy and process the billing notification to trigger the billing
Ensures invoices delivered to customers are exhaustive accurate and on time
Contributes to revenue recognition and allocation (around 300 opportunities - 47 MUSD yearly)
Contributes working with Sales to the management of the customer relationship (respond to customer complaints on invoices)
Contributes to ad hoc analysis as needed to improve customer satisfaction and revenue recognition
Coordinate operational activities with other teams to continually improve procedures and optimize them
Define produce share and comment regular report on Revenue In Hand
Contribute to analyze gap between Budget / forecast and Revenue In Hand
Creation of alerts and review / follow up of action plans according to the problems identified
Working closely with Sales Finance and Billing Center representatives

Qualifications
Bachelors Degree

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