Platform Technical Analyst (Senior)

Job Description

As a Platform Technical Analyst you need to oversee the implementation and optimization of Veeva CRM / Veeva Vault CRM / Salesforce / AWSprojects. You will collaborate with stakeholders to gather requirements design scalable solutions and ensure design and build with quality. The role involves technical oversight team mentorship and maintaining system performance and security. Additionally you will need to stay updated with Veeva CRM / Veeva Vault CRM / Salesforce / AWSadvancements to guide best practices. This position is crucial for aligning Veeva CRM / Veeva VAULT CRM / Salesforce / AWS discovery solutions and implementations with business objectives.

Responsibilities

Governance

• Establish and maintain a completeasset inventoryacross the platform estate - AWS accounts and services Veeva Vault CRM / Veeva CRM applications Salesforce applications CMS themes and plugins API Led Integrations Software licenses and related digital assets - ensuring accuracy ownership and lifecycle tracking

• Define and enforceways of working with stake holders including engagement models quality standards SLAs and delivery accountability

• Drive AI-native ways of workingand own the supporting toolset - skill sharing AI agent hosting and Impact assessment MCP servers Security management and related developer tooling to make AI a default part of how teams deliver

• Ensure compliance with security data privacy and regulatory requirements across all platforms and vendor deliverables

Platforms

• Own thetechnical architectureacross Veeva CRM / Veeva Vault CRM Salesforce and AWS ensuring scalability security performance and maintainability

• Proactively manage vendor technology product releases: analyse release notes remediate impacts where needed and actively review new features

• Assess new capabilities andcome back with clear proposalsto leadership and product teams on what to adopt defer or ignore

Innovation

• Helpdrive prototypingof new ideas tools and platform capabilities to validate value quickly

• Driveautomationacross operations the SDLC and CI/CD pipelines to improve speed reliability and developer experience

• Helpexecute the AI engineering strategy horizontallyacross all platforms ensuring consistency and shared capability

• Drive AI adoptionacross the delivery teams and product management stakeholders embedding AI into day-to-day delivery and decision-making

Operations

• Define and run thesupport model ensuring issues are triaged escalated and resolved within agreed service levels

• Ownaccess managementand operational controls across platforms balancing security with team productivity

• Monitor platform health manage incidents and drive root-cause resolution and preventative improvements

Required Qualifications

• Provensoftware engineeringbackground with hands-on delivery experience

• Strong demonstrable expertise withAWS(accounts architecture security and operations)

• Solid experience with theVeeva / Veeva Vault platform / Salesforce ecosystem

• Track record ofleading global projectsand coordinating distributed multi-vendor teams

• Experience defining technical architecture and platform governance at scale

• Excellent communication and stakeholder-management skills across technical and business audiences

• Bachelors degree in computer science / information systems or equivalent technical field from a recognized University or Institute

Required Experience and Skills

• 10 years of relevant experience IT Implementation and managing large scale project delivery

• 5 years of experience in managing and mentoring delivery team of Salesforce / Veeva/ AWS (like as VeevaCRM Veeva Events Veeva Engage Veeva Nitro Veeva Open data Veeva Promomat MIS AWS services both PaaS or iPaaS or SaaS Salesforce Service cloud Salesforce Experience cloud Salesforce Data cloud Salesforce Sales cloud Salesforce Marketing cloud Salesforce Health cloud Salesforce Agentforce etc.) preferably emphasis more on Pharma domain CRM and Cloud services landscape

• Prior experience working effectively within a global team taking strategic direction from leadership and considering input from team members

• Salesforce / Veeva / Veeva Vault / AWS configuration / customization / build working and implementation integration over API

• Proficiency in Veeva on-line and offline mode (preferably iRep application)

• Demonstrated ability to work with stakeholders to gather requirements and deliver solutions on time

• Should be proficient enough to manage multi-vendor environment

• Strong analytical and problem-solving abilities to design effective solutions

• Excellent verbal and written communication skills for effective collaboration with team members and stakeholders

• Ability to manage project timelines resources and deliverables

• Ability to stay updated with the latest Salesforce / Veeva / Veeva Vault / AWS features and best practices

Preferred

• Exposure on Java SDK GitHub GitHub Action

• Salesforce / Veeva / AWS certfications

• Pharma domain experience

• Having knowledge of UI / UX

• Exposure or experience on GenAI / Agentic AI models and AI Agent concepts or implementations exposureis nice to have

• Agile understanding and working experience

Required Skills:

Preferred Skills:

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