Platform Engineering Manager, Shared Services

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Job Description

The Shared Services team within SUSE IT Platform Engineering operates the portfolio of tools the company runs on: source control (GitLab GitHub Gitea) CI/CD monitoring (Zabbix Prometheus Grafana) Bugzilla email infrastructure backup (Bareos) and a long tail of services under active rationalization. The teams mandate is to keep these services reliable integrate shadow IT into managed SaaS and reduce undifferentiated operational lift.

Were hiring a Manager who can set technical direction unblock a junior-to-mid team and bring modern operating practices including responsible adoption of AI tooling.

Key Responsibilities

• Lead and develop a junior-to-mid engineering team. Provide architectural direction and technical mentorship. The team has strong ops chops but often needs senior judgment on design and prioritization.

• Set technical direction across the portfolio. Decide what to invest in what to decommission what to migrate to SaaS whats good enough as-is. Reinforce the teams tenets: focus on value over polish.

• Own the service portfolio as product manager. Prioritize the backlog manage stakeholder expectations trade off feature work ops and toil reduction.

• Drive operational excellence. SLO-based reliability MTTR reduction structured incident response.

• Lead AI adoption for the team. Identify and prioritize practical Agentic AI use cases such as assisted coding runbook automation knowledge retrieval ticket triage etc. Pilot measure scale or sunset.

• Apply FinOps thinking. Measure efficiency attribute spend eliminate undifferentiated heavy lifting favor serverless and managed services where they reduce TCO.

• Integrate shadow IT. Bring unsanctioned tooling under managed services without losing the productivity that drove people there in the first place.

• Collaborate across ITPE team broader IT organisation and other business units.

Required Qualifications

• 10 years in IT/infrastructure including 3 years managing engineering teams. Equivalent demonstrated breadth considered.

• Bachelors degree in a technical field or equivalent practical experience.

• Strong systems architecture; experience with distributed systems identity networking and how services in this portfolio actually work. Youll be the architect for a team that needs technical direction.

• High tolerance for ambiguity. Comfortable making calls without complete information. This portfolio includes services with unclear ownership fuzzy SLAs and inherited decisions. You set direction without waiting for perfect clarity.

• Track record of removing roadblocks: technical organizational cultural etc. Escalations and cross-team coordination flow through you not around you.

• AI literacy. Ability to lead a team through adoption of AI-assisted tooling (GitHub Copilot Claude Code ChatGPT Enterprise or equivalent). Can scope and evaluate GenAI use cases in an IT operations context and understands data governance and security implications. Hands-on experience using these tools yourself is a strong plus.

• Modern operating practices. SLOs error budgets DORA metrics IaC/GitOps FinOps. Awareness of AIOps capabilities and how to evaluate them.

• Pragmatism. Reinforces team tenets doesnt over-engineer.

Why Join Us

• Real ownership of a broad portfolio; you set direction across the tooling all of engineering depends on.

• Capable engineers who will grow under good leadership.

• AI adoption SaaS migration and decommissioning what doesnt earn its keep.

• 30 years of open source heritage shape how SUSE itself operates as an engineering org.

Job

What We Offer

We empower you to be bold driving your career to create the future you want. We celebrate and reward your achievements.

SUSE is a dynamic environment that is evolving rapidly thus requiring agility strong entrepreneurship and an open mind.

This is a compelling opportunity for the right person to join us as we continue to scale and prosper.

If youre a big thinker obsessed by execution and thrive in a dynamic environment in which you can tangibly create a lasting legacy then please apply now!

We give you the freedom to be yourself. You will work in a global community of unique individuals like you with different backgrounds talents skills and perspectives. A truly open community where everyone is welcome has a voice and is encouraged to reach their full potential regardless of age gender race nationality disability sexual orientation religion or any other characteristics.

Sounds like the right fit for you Click Apply to submit your resume. A recruiter will contact you if your skills match our current or any future the meantime stay updated on the latest SUSE news and job vacancies by joining our Talent Community.

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