Index Client Services Associate

ISS STOXX is hiring! We are looking for a passionate individual who is eager to learn and grow within the financial services industry to join our Client Support team (Level 1). This team is responsible for delivering high-quality service to clients and acts as the primary link between clients and the organization.

If you are seeking a company that is committed to your professional development and career growth ISS STOXX could be the perfect opportunity for you.

Responsibilities

As an Associate in the ISS STOXX Client Support team you will primarily focus on making sure clients inquiries about our Index products methodologies and calculation processes are addressed in the most efficient and professional way.

This role is highly visible within the organization as you will need to work with different teams to achieve this and deliver the best possible client experience.

You will have the opportunity to develop deep client relationships through proactive follow-ups and by onboarding new users and organizations into the STOXX Indices services.

You will also be responsible for publishing and explaining index-related announcements that will impact our clients investment processes.

Qualifications

• Holds a degree in Finance Economics Mathematics or a related field

• At least 2-3 years of client support / service experience in financial services or data environment; Experience working with internal stakeholders (Technology Operations Product)

• Proficiency in Excel including building and maintaining macros is a strong advantage

• Strong understanding of financial markets and index products preferred

• Possesses excellent written and verbal communication skills in English

• A service-oriented professional with a strong sense of ownership over client issues and a genuine interest in building long-term relationships

• Proactive driven and maintains a positive whatever it takes mindset to deliver exceptional client satisfaction

• Demonstrates professionalism and courtesy in all forms of communication

• Eager to learn grow and thrive in a dynamic and evolving corporate environment

• Adaptable and open to change with a mindset focused on challenging the status quo and proactively suggesting process improvements

• Highly organized with the ability to manage multiple projects and priorities under tight deadlines

• Comfortable working in a diverse global team environment collaborating across different cultures and regions

#LI-TG1 #STOXX #ASSOCIATE

What You Can Expect from Us

Our people are the moving force behind our work. We are committed to building a culture that values diverse skills perspectives and experiences. If you have the skills passion and drive to help us bring clarity and transparency to capital markets we want to work with you.

Together we can grow your career in an environment that fuels creativity drives innovation and has real impact.

About ISS STOXX

ISS STOXX delivers world-class research data and technology solutions that empower capital market participants to pursue their visions with confidence. Our expertise spans indices corporate governance sustainability cyber risk and fund intelligence giving clients the tools they need to uncover opportunities manage risks and navigate evolving regulations. We are made up of 4000 professionals operating across 20 countries and serving approximately 5000 clients including many of the worlds leading institutional investors. Our scale and reach give us deep market knowledge while our innovative methodologies allow us to offer our clients tailored insights that drive impact and success.

ISS STOXX Indices including the renowned STOXX and DAX families sets the standard for rules-based transparent and liquid benchmarks and indices. Our ready-made products and customized solutions are used by sophisticated institutional investors ETF issuers and providers of derivatives and structured products.

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ISS STOXX is committed to fostering cultivating and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race color ethnicity creed religion sex age height weight citizenship status national origin social origin sexual orientation gender identity or gender expression pregnancy status marital status familial status mental or physical disability veteran status military service or status genetic information or any other characteristic protected by law (referred to as protected status). All activities including but not limited to recruiting and hiring recruitment advertising promotions performance appraisals training job assignments compensation demotions transfers terminations (including layoffs) benefits and other terms conditions and privileges of employment are and will be administered on a non-discriminatory basis consistent with all applicable federal state and local requirements.