Operations Manager – Late Shift (mfd)

Your mission

We are looking for you starting immediately as an Operations Manager-Late Shift (m/f/d) in our Prague office working late shift until in line with client and business needs.

As Operations Manager-Late Shift (m/f/d) you take on end-to-end responsibility for building and further developing a customer service project for one of our well-known clients. You design processes from the ground up develop scalable structures and lead several Team Leads along with their remote teams. Beyond that you see yourself not just as the person responsible for the project but as an active driver of the ongoing development of our entire Operations setup.

Strategy & Process Design
You develop operational structures from scratch and define clear scalable processes across the entire customer doing so you identify inefficiencies prioritize areas for action and implement sustainable solutions.

Project & Account Management
You manage projects holistically both operationally and strategically and act as the central point of contact for our clients. You always keep the economic goals in view and actively continue to develop the projects.

Leadership & Organizational Development
You lead Team Leads as well as permanent and freelance employees set clear targets establish regular feedback structures and continuously develop your doing so you create an environment where ownership and performance go hand in hand.

Data-Driven Steering & Decision-Making
You analyze relevant KPIs derive well-founded measures and make operational decisions independently. You prioritize effectively and ensure fast impactful implementation.

Stakeholder Management & Interface Coordination
You work closely with internal functions such as Recruiting Training Quality and Tech coordinate all parties involved and ensure smooth operations. You see yourself as a driving force and connecting interface.

Strategic Development of the Operations Setup
You actively contribute to the further development of processes structures and operating models beyond individual projects and help scale our organization sustainably.

Your skillset

• Experience & Background: You bring solid experience in operations or project management and ideally have already built or further developed structures or processes independently.
• Strategic Thinking & Business Sense: You think entrepreneurially quickly recognize connections and develop solutions that work both operationally and make economic sense.
• Ownership & Decisiveness: You take responsibility drive topics forward independently set clear priorities and make well-founded decisions even in dynamic situations.
• Communication & Leadership: You understand the needs of our clients communicate confidently at eye level know how to manage projects efficiently and further develop teams remotely. You speak fluent or native English; every other language is a plus.
• Structure & Flexibility: You work in an organized solution-oriented way remain capable of acting even in complex situations and adapt quickly to new requirements. You are available to work late shift hours (e.g. 14.00-22.00) in line with client and business needs.

Your winning deal

• Your Benefits: We offer you among other things a job lunch subsidy a multisport card extra days off in addition to the annual vacation as well as fantastic team and company events.
• Your Workplace: Youll work in a flexible hybrid model and have the option of 2 weeks per year of Workation within the EU (*applies only to employees with an EU passport).
• Your Footprint: A position within a profitable company where you get the freedom and trust to help shape it and work with us on the future of work.
• Our Values: We stand out with an open authentic culture and a high-performing humorous team thats already looking forward to making bold decisions with you and breaking new ground that leads us to sustainable success.
• Your Opportunity: From day one youll have the chance to take on responsibility drive innovation and develop the company and yourself together with a team of experts.