IT Support Specialist

Protecting one billion people from cyber threats If you find this proposition more exciting than scary come on board and grow with us.

Whalebone is a global company working on user-centric cybersecurity products for telcos ISPs enterprises public institutions and governments that provide millions of everyday internet users unyielding protection from malware phishing schemes ransomware and other malicious digital attacks without the need for them to download anything. Whalebone is headquartered in Brno Czech Republic.

At this point Whalebone has 400 customers in telecommunications and corporate sectors (A1 O2 Telefonica Tele2 Panasonic Bauhaus and many others) around the globe. With over 100 team members of multiple nationalities Whalebone ranked 22nd in Deloittes list of fastest-growing companies in Central Europe.


Were seeking a motivated IT Support Helpdesk Specialist to join our team and help us ensure a seamless user experience for our internal customers and colleagues. Were looking for someone dynamic and proactive who enjoys improving how things work. This role is not just about resolving tickets but also about finding smarter more efficient ways to support our internal customers and colleagues and continuously improve IT processes.

Apply now and help us protect the online world around us!

Responsibilities

• Provide first-level technical support to internal customers troubleshooting and resolving IT/tech-related issues
• Diagnose and resolve software hardware and network issues monitoring systems to ensure that they are running efficiently and identify and resolve any issues
• Respond to helpdesk tickets via email phone or slack ensuring timely and accurate resolution
• Assist customers with product setup configuration installation and general IT queries related to our cybersecurity solutions
• Performing regular maintenance on systems including updates and backups
• Management of the user accounts and permissions
• Maintaining and update of the documentation of IT systems and procedures
• Administration of cloud services
• Work closely with our development and operations teams to provide feedback on recurring issues and improve the overall customer experience
• Collaborate with internal clients our colleagues to identify areas for improvement in processes and solutions
  
  

Requirements

• Previous experience in an IT support/helpdesk role preferably in a technical environment
• A proactive mindset and willingness to look for ways to make everyday IT support more efficient.
• Strong problem-solving skills with the ability to quickly diagnose and resolve IT issues
• Familiarity with ticketing systems and remote support tools
• Basic knowledge of networking concepts (DNS DHCP VPN etc.)
• Excellent communication skills both written and verbal with the ability to explain technical concepts to non-technical users
• A customer-first mindset with a passion for providing outstanding service
• Ability to work both independently and as part of a collaborative team

Nice to have

• Basic scripting skills (Bash PowerShell basics etc.) to automate tasks or solve repetitive problems
• Familiarity with Linux systems and basic system administration
• Google workspace administration experience
• MacOS Admin experience
• Ubiquity network knowledge
• Knowledge of Atlassian products
  

Why to work with us

• Meaningful job helping the company scale and shape a brand-new role
• 205 vacation days a rewarding financial package performance bonuses and the option to choose ESOP as a benefit
• Office-based company culture with home office options up to 4 sick days annually based on your selected working setup and up to two weeks of Work From Anywhere each year
• You will be supported to learn grow and gain new experiences with us
• Regular events & teambuildings grill enjoy pub quizzes or have breakfast with us
• Your opinion will matter to us discuss your ideas and feedback directly with the CEO or CTO if you feel they should hear them
• Mobile phone tariff available for friends and family members
• Access to the ALZA special benefits program
• Multisport Card available through the company program
• 15% discount on all coffee products on the Coffeespot e-shop
• Access to wellbeing support through Hedepy
  

Position details

• Team: Operations
• Work setup: Hybrid
• Location: Brno
• Job type: Full-Time Employment