I2C DS Collection & Dispute Mgmt Lead

Reimagine the possibilities at Johnson and Johnson Global Finance! We live this motto every day by creating game-changing business solutions for the worlds largest and most broadly-based healthcare company.

As a member of our Global Finance team you will have exclusive access to a network of financial professionalslocatedin over 60 countries. This new network will help you build on your current skills and explore opportunities to grow your career in J&J.

At J&J Global Finance we value ideas for innovation and improvement and are committed to diversity and inclusion. Together we will reimagine business processes to become more effective more efficient and improve customer experience. We are proud to be an equal opportunity employer.

This role will be part of the Global Services Finance team in the Invoice to Cash process area. The Global Services Finance organization provides best-in-class cost-effective financial services and compliancein a J&J wayto our Operating Companies around the world.

ITC Collections & Dispute Management Team Lead -is responsible formanaging and overseeing end to end service delivery in the Invoice to Cash Collection and dispute function for specific business MRCs and markets

Key Responsibilities:

Collections & Accounts Receivable Management

• Own strategic management of customer collections and open receivables for complex andhighvalueaccounts through proactive engagement negotiation and advanced dispute resolution techniques.

• Influence and drive desired customer payment behavior tooptimizecash flow improve Days Sales Outstanding (DSO) and mitigate credit risk.

• Lead performance management of collection KPIs against Service Level Agreements (SLAs)identifyinggaps and driving corrective actions.

• Perform advanced AR forecasting trend analysis and root cause analysis toanticipaterisks and enable proactive portfolio management.

• Provideseniorleveloversight and decision making on Sales Order Releasing activities within defined authority limits escalating risks asappropriate.

Dispute Management

• Ownendtoenddispute lifecycle for a portfolio of strategically importanthighrisk orhighrevenuecustomer accounts from investigation through resolution and financial posting.

• Act as a Senior Subject Matter Expert (SME) for complexnonstandard or escalated disputesleveragingdeep functional and business knowledge.

• Manage and overseenondisputedcredits revenue adjustments and reconciliation activities ensuring accuracy compliance andtimelyresolution.

• Provideexpert guidance escalation leadership and solutioning support to internal stakeholders to resolve complex customer and revenue issues.

• Participate in or leadcustomerfacingnegotiations to resolve disputes protect revenue and strengthenlongtermcustomer relationships.

• Proactivelyidentify prioritize and execute process improvement opportunitiesleverageavailable technology and tools and ensure sustained audit readiness and controls compliance.

Collaboration & Stakeholder Engagement

• Serve as a key strategic partner to Customer Service Sales Supply Chain Deliver Revenue and Finance teams to driveendtoendI2C effectiveness.

• Act as a trusted advisor and escalation point for internal stakeholders on collections disputes revenue and customer risk matters.

• Influencecrossfunctionaldecision making by providing insights recommendations and risk assessments.

• Support leadership through advanced analysisexecutivereadyreporting andhighimpactspecial projects as.

Qualifications:

Education:

• A minimum of a bachelors level degree or equivalent is preferably in accounting finance or related business discipline.

• CPA CMAMBAand/or other financial certifications is preferred

Experience and Skills Required:

• 4-6 years of relevant work experience

• Has an End-to-end Invoice to Cash process experience (Cash Applications Credit Management Collections/Dispute Management) with extensiveexpertisein the latter (Collections/Dispute Management) and preferably in the same Industry as J&J Healthcare/Pharma Preferred.

• Strong customer engagement skills (includingabilityto manage difficult customers) for both internal and external stakeholders.

• Capable of shaping and defining solutions and strategies for customer portfolios

• Advanced Negotiation and communication skills

• Able to support and prepare foundational analysis for evidence-based decision making.

• Present results and strategies to senior leadership.

• Change Management Skills preferred

Required Knowledge Skills and Abilities:

(Include any required computer skills certifications licenses languages etc.)

Fluent in English for communication for both oral and written

Technologyproficiencyin Microsoft Office and ERP

Strong collaboration influencingchangeand communication skills withstrategicmindset.

Preferred KnowledgeSkillsand Abilities:

(Include any required computer skills certifications licenses languages etc.)

Knowledge of SAP systems

Foreign language capability is a plus

Experience from BPO or shared services center of a multinational corporation and even local companies with relevant experience.

Digital/ intelligent automation capabilities.

Foreign language capability is a plus

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin or protected veteran status and will not be discriminated againston the basis ofdisability.