HR Services Partner

About the role

In this role you will deliver end-to-end HR support for one of our Zalaris clients combining remote service delivery with a travel to the clients office in Sibiu Romania once per month. Youll be the trusted HR partner for employees and managers ensuring smooth HR processes compliance and a great service experience.

Your Responsibilities

• Provide end-to-end HR support for the client across the employee lifecycle (onboarding offboarding employment changes benefits administration etc.).

• Manage and resolve HR-related queries within agreed SLAs and defined processes ensuring clear ownership andtimelyfollow-up.

• Build strong relationships with client stakeholders (employees and management) through professional communication.

• Supporting client during recruitment process.

• Travel to the clients office in Sibiu once per month to deliver hands-on support and strengthen collaboration.

• Prepare and manage employment-related documentation in line with local legislation client requirements and internal policies.

• Support internal and external audits by ensuring documentation quality process adherence and compliance readiness.

• Collaborate with internal teams escalate complex cases when needed and ensure issues are resolved efficiently and transparently.

• Participate in client onboarding activities (transitions/migrations) and contribute to continuous improvement of HR processes and service delivery.

Your Experience and Skills

• Fluent Romanian (must-have)andsolid Englishskills (written and spoken).

• Min. 2 years proven experience in HR administration/service delivery ideally covering multiple HR lifecycle processes.

• Strong understanding of working with HR processes SLAs and case handling in a structured environment.

• Confident stakeholder management skills and the ability to build trust with employees and managers.

• Good knowledge of employment documentation and compliance requirements with strong attention to detail.

• Comfortable working with HR systems and tools (e.g. HRIS ticketing/case management systems).

• A proactive solutions-oriented mindsetspotting improvement opportunities and driving better ways of working.

What we offer

• Competitive salary based on seniority experience and skills.

• A people-first culture built on open communication teamwork and collaboration.

• Professional growth supported by structured development opportunities international environment and transparent salary review practices.

• An inclusive and supportive workplace within a diverse international team shaped by Scandinavian values.

• A working model that combines flexibility with meaningful client collaboration through on-site presence (once per month traveling to clients office).

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