Guest Services Assistant

Our Office Operations team is at the heart of ensuring the smooth and efficient functioning of the Firms day-to-day operations. Our team manages the infrastructure systems and services both globally and locallyrelating to our office workplaces onsite and remote operational services security safety and a range of other areas. We provide PA support and manage document production translation and travel services. Our team is responsible for our client-facing areas across the Firm always seeking to ensure that clients and other visitors have an experience that is world-class. We also take the lead in running our day-to-day operations in the most environmentally sustainable way possible.

• Welcome visitors clients contractors and delivery personnel in a professional and courteous manner.
• Verify visitor identity confirm appointments and notify the relevant internal contact or the Main Reception on the 8th floor of each arrival.
• Work closely with the Main Reception team to coordinate visitor arrivals meeting arrangements and guest access.
• Maintain accurate visitor records in accordance with internal procedures.
• Issue collect and monitor visitor passes or access badges where applicable.
• Ensure that visitors are not granted access beyond authorized areas without appropriate approval or escort.
• Monitor the reception area and report any unusual activity security concern or unauthorized access attempt promptly to the Main Reception Office Management or building security.
• Manage incoming deliveries couriers and postal items in line with office procedures.
• Answer and direct telephone calls emails and general reception enquiries as required.
• Maintain a tidy professional and secure reception area at all times.
• Provide general administrative support to the reception and office services teams when needed.
• Follow all applicable health and safety emergency evacuation confidentiality data protection and security policies.

This role reports to

HR Manager

Equal Opportunities

White & Case is committed to creating a fair workplace. It is our Firms policy to recruit employ train compensate and promote without regard to race religion creed national origin age gender sexual orientation marital status military or veteran status disability genetic information or any other category protected by applicable law.

If you require assistance and/or adjustment to participate in our application and/or interview process please email us. We will be happy to work with you.

The Firm may modify and amend any job description at any time in its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment.

The above is only a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.

Note to Recruitment Agencies

Our internal Recruitment team manages all aspects of lateral hiring. All agencies must have signed terms of businessspecific to the relevant officebefore submitting any candidates. CVs or applications sent directly to White & Case partners or employees will also not be considered formal introductions. If you have questions please contact the relevant Recruitment team. We work with our preferred suppliers when engaging agencies.