Field Service Operations Specialist
Job Location:
Prague - Czech Republic
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
This role is part of AlconsTechnical Servicefunctionfor our Medical Devices Eyecare Surgical EquipmentDivision a team focused on improving quality processesproducts andservicesacross our business to help deliver brilliant outcomes.The purpose ofthejobis to providecustomeradministrativeandlogisticsupporttotheTech.Service organizationmaintainingan excellent customer relationship.Theroleis primarily responsible for managingmedical device recordsservice contractset-up and invoicingadministrative support to Field Service Engineersandlogistic supportforsparepartsshipments.You will apply technical knowledge follow procedures and make decisions to ensure efficient operationsandexcellent customer satisfaction with Alcon products and service.
Major Accountabilities:
Responsible for providing service operations supportto field service teams in the areas of triggering & tracking:
prompt efficient and cost-effective response to customer needs
products and installed base records update
service contractmanagement(documentation creationset-up invoicing)
new/installed/demoequipmentinstallationsand servicing(admin. support)
service case managementinServiceMax& SAPsystems (review closing invoicing)
PreventiveMaintenance&Retrofitplanning and on-time completion
spare parts orders parts stockmaintenanceandtimelyreturns
optimalquality performance of the service processes including test equipment use calibration process documentation processes controlled documentprocessetc.
Specifics Include:
Apply technical knowledge to perform tasks and support project goals effectively
Follow procedures with decision-making authority requiring job-related training attention to detail and reliability
Handle specific technical tasks supporting operations and contributing to efficiency within defined procedures
Adhere toGxPregulations by strictly following Standard Operating Procedures (SOPs)
Maintainaccurateand complete documentation ensuring rigorous quality control
Complete all required training and meet individual job requirements
Contribute to the overall compliance of the organization by committing to continuous improvement and adherence to regulatory requirements
Requirements:
College Level qualification or equivalent as minimum
Up to 2 years of work experience ideally in an administrative role
Experience in the pharmaceutical or healthcare industry is a plus but not
Experiencewith SAPandSalesforceCRM(ServiceMax)systemsis an advantage
Strong organizational skills and attention to detailand data integrity
Communication Skills (oral written and listening ability): Effectively and efficiently convey clearcompleteand focused information
Prioritizingtasks efficiently and productively and managingtime well
Adaptability/Flexibility: Highly adaptable / flexible ability to react and respond positively to changing conditionsprioritiesand workload
Fluent communication skills in bothCzechand English
Ability to manage multiple tasks and meet deadlines
Proficiencyin Microsoft Office (Word Excel PowerPoint)
HOW YOU CAN THRIVE AT ALCON:
Manage your own workload and schedule while hitting your set targets
Collaborate with teammates to share best practices and learnings as work evolves
See your career like never before with focused growth and development opportunities
Alcon Careers
See your impact at Current Alcon Employee/Contingent Worker
If you are currently an active employee/contingent worker at Alcon please click the appropriate link below to apply on the Internal Career site.
Required Experience:
IC
About Company
Our mission is to provide innovative vision products that enhance quality of life by helping people see better. From vision research to eye health, learn more at Alcon.com.
