Export Markets Customer Service Representative

Wondering whats within Beckman Coulter Diagnostics Take a closer look.

At first glance youll see that for more than 80 years weve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard be supported and always be yourself. Were building a culture that celebrates backgrounds experiences and perspectives of all our associates. Look again and youll see we are invested in you providing the opportunity to build a meaningful career be creative and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together were working at the pace of change to improve patient lives with diagnostic tools that address the worlds biggest health challenges.

The Specialist Export Markets Customer Service Administration (CSA) for Beckman Coulter Diagnostics is responsible for managing and supporting the day-to-day operations of Sales Channel Partners and direct customers within Beckman Coulters Distributor Markets in EEMEA. You will be the primary point of contact for customers ensuring seamless communication order processing and issue resolution to ensure high level of customer satisfaction. The job will be on-site in Prague Czech Republic.

We are looking for a reliable and accurate team player who will take the responsibility for delegated tasks. At Beckman Coulter our vision is to relentlessly reimagine healthcare one diagnosis at a time.

You will be a part of the Export Markets Customer Service Team and report to the CSA Manager. If you thrive in a fast-paced role and want to work to build a world-class organizationread on.

In this role you will have the opportunity to:

• Manage and process customer orders from initial inquiry to final delivery.
• Coordinate with internal teams (e.g. warehouse logistics production) to ensure timely and accurate fulfillment of orders.
• Handle customer complaints and issues regarding products shipping or other services ensuring quick resolution and maintaining customer satisfaction.
• Work closely with the sales finance and legal departments to ensure smooth operations.
• Participate in various regional projects to drive continuous improvement.

The essential requirements of the job include:

• 2 years of experience in customer service preferably in export markets or international trade.
• Good IT skills and experience in using Oracle or similar ERP.
• Excellent communication and interpersonal skills with fluency in English. Proficiency in additional languages is a plus.
• High attention to detail organizational skills and the ability to manage multiple priorities.

Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.

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