Delivery Center Manager

Location: Praha Czechia

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds people cross borders energy become smarter and much more. More than 30000 organizations already rely on us to verify the identities of people and things grant access to digital services analyze vast quantities of information and encrypt data to make the connected world more secure.

Thales in the Czech Republic employs over 400 people from 45 different nationalities. A total of 15 teams work on projects for government agencies banking mobile services and the Internet Of Things (IoT) technology. At the core of our business is the development of software which we configure and embed in a multitude of different devices and form factors. These include many kinds of payment cards SIM cards travel passes secure eBanking devices authentication tokens machine identification modules (MIM) and secure ID documents including ePassports eID and eHealth cards as well as eDriving licenses. Because of the international environment surrounding us every day it comes as no surprise that English is our official corporate language.

CORE MISSION

• She/he is in charge of managing a projects / services portfolio and leading a team of Project / Service Delivery managers. Projects in the portfolio may also be part of a program in which case project managers will also contribute to such program.
• She/he oversees all Projects / Services in his/her portfolio from pre-sales to effective delivery. He is the first level of Supervisory Authority. He/she is in particular in charge of taking go / no go decisions at key moments of the projects and he is the first level of escalation for customers and Thales stakeholders (such sales management Verticals).
• Continuously monitors and controls the projects and Services of the portfolio managed by his/her team and initiates corrective actions by ensuring customer satisfaction committed time quality project profitability and meeting contractual commitments

MAIN RESPONSIBILITIES

• Team management
  • Lead the team sharing vision providing objectives monitoring and assessing the team and individual performance
  • Managing resources competencies (evaluation training needs) with the objective to anticipate project needs
  • Preparing budget and optimizing the team structure to be able to handle projects and services
  • According to projects identified during priority and forecast reviews allocate Project / Service Delivery managers
  • Recruit new talents when needed and supervise their ramp-up
  • Monitor team activity ensuring expected KPIs are met
• Projects portfolio management
  • Taking commitment in front of internal and external customers regarding the ability to deliver future projects based on resources capacity (slotting process)
  • Supporting the team to review quotations get requested resources for the project identify and manage risks commit on lead-times get support from other organizations.
  • Supervising projects taking into accounts the following criteria:
    • Customer satisfaction
    • Cost control
    • Business growth
    • Process implementation & Quality of the delivered solution
    • Project team motivation
  • Reviewing project plan and delivery proposed by project managers in taking GO / NO GO decision in management reviews
  • Reviewing CR and project events for approval
  • Making decisions that impact multiple projects in his/her portfolio such as selecting priorities for resource allocations.
  • Working closely with engineering managers product managers sales teams and customers to solve issues related to projects delivered by his/her team
• Reporting
  • Providing visibility to his/her manager on :
    • Resource allocation
    • Projects and service performance
    • Lead Monthly Delivery Reviews and Operation reviews.
  • Provide expected Key Performance Indicators
• Quality
  • Deploy and implement DES processes and be involved in improvement initiatives

POSITION REQUIREMENTS

Professional Experiences

• 5 years experience in project and/ or service delivery management
• 3 years in team management and leadership
• Excellent customer relationship management / communication.
• Strong organizational skills.
• Solid resource planning and problem-solving skills.
• Crisis and Risk management.
• Negotiation skills and partners and suppliers management
• Experience to work with the multi-national and multi-site environments.
• Strong teamwork skills and attention to detail.
• Quality assurance
• Legal Aspect of software
• Working experience in Telecom
• PMP/ ITIL certification is a plus.

At Thales we provide CAREERS and not only jobs. With Thales employing 80000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here apply now!