Data Support Engineer

Were in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here you lead with innovative thinking grow along with us and join the smartest team in the industry.

This type of workwork that changes the worldis what the tech industry was founded on. So if youre ready to seize the endless opportunities and leave your mark come join us.

THE ROLE

Everpure is seeking anL2 Support Engineerto join the Digital Product (DTG) team - a team that powers the data backbone of Everpures global this role you will provide application support for the Analytics Platform (Enterprise Data Lake Snowflake SnapLogic Tableau and enterprise reporting infrastructure) andMaster Data Managementplatforms (Reltio Boomi Python).

You will investigate and resolve complex incidents from diagnosis and root cause analysis through resolution in partnership with L3 engineering DevOps and data teams. You bring a data-focused mindset and the ability to translate technical complexity into clear effective communication for both technical and business audiences. If you enjoy solving complex problems and want your work to have a direct impact on business outcomes this role offers an opportunity to contribute across critical enterprise platforms.

WHAT YOULL DO

• Take full ownership of escalated incidents from L1 leading technical investigation and driving resolution end-to-end within defined SLAs - without handing off accountability.
• Investigate and resolve escalated incidents across analytics integration and master data management platforms collaborating with engineering DevOps and data teams to restore service and maintain operational commitments.
• Diagnose and troubleshoot issues across Snowflake data pipelines SnapLogic integrations Reltio MDM processes Boomi workflows and enterprise reporting platforms.
• Conduct root cause analysis for significant incidents and contribute to preventive measures operational improvements and documentation updates that reduce recurring issues.
• Monitor platform health using observability and alerting tools identify potential issues and take action to minimize service disruption and business impact.
• Support change release and major incident management activities helping maintain platform stability and providing clear communication to stakeholders.
• Assess data quality and platform issues across MDM analytics and reporting environments to determine impact and support timely resolution.
• Create and maintain operational documentation runbooks and knowledge articles while contributing to continuous improvement across the platform.
• We are primarily an in-office environment and therefore you will be expected to work from the Prague office in compliance with Everpures policies unless you are on PTO or work travel or other approved leave.

WHAT YOU BRING

• Experience supporting enterprise applications data platforms or business-critical production systems.
• Experience troubleshooting issues across applications integrations and data pipelines usingSQLand data analysis techniques to identify root causes.
• Experience working with cloud data platforms such asSnowflakeand integration technologies such asBoomiSnapLogic or similar tools.
• Familiarity with observability monitoring and incident management tools such asDatadog PagerDutyServiceNowJira or similar platforms.
• Experience usingPythonor similar scripting languages to support troubleshooting automation or operational efficiency.
• Understanding of cloud infrastructure concepts and services particularly withinAWSenvironments.
• Strong analytical communication and collaboration skills with the ability to explain technical issues to both technical and non-technical audiences.

NICE TO HAVE

• Experience supportingMDM platforms particularlyReltio including data quality rules entity resolution and integration troubleshooting.
• Hands-on experience withTableau(Cloud) for support of enterprise reporting - including troubleshooting data source connections extracts and access issues.
• AI-based solutions including Prompt Engineering RAG MCP or related technologies.
• CI/CD Docker Kubernetes DevOps tooling or enterprise SaaS platforms such as Salesforce NetSuite or Workday.
• Supporting large-scale SaaS or enterprise production environments.

#LI-ONSITE

WHAT YOU CAN EXPECT FROM US:

• Innovation: We celebrate those who think critically like a challenge and aspire to be trailblazers.
• Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortunes Best Workplaces in Technology Fortunes Best Workplaces in the Bay Area and certified as a Great Place to Work!
• Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work we offer a variety of perks to manage a healthy balance including flexible time off wellness resources and company-sponsored team events. Check out for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this contact us at if youre invited to an interview.

OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:

Were forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isnt just accepted but embraced. Thats why we are committed to fostering the growth and development of every person cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age status as a protected veteran status as an individual with a disability or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Join us and bring your best.

Bring your bold.

Pure and simple.