Customer Support Agent Night Shift

As a Customer Support Agent youll be the first point of contact for our players during overnight hours providing clear friendly and professional support across phone email and live chat. This is a night-shift role based in our Prague office working on a 4 days on/4 days off rotation with shifts running from 19:0005:00 or 22:0008:00.

• Respond to customer queries via email and live chat

• Handle a high volume of customer interactions while maintaining excellent service

• Assist players with account and platform-related queries

• Troubleshoot issues and guide customers towards appropriate solutions

• Escalate complex cases to the relevant teams when required

• Maintain clear professional and accurate communication throughout the shift

• Payment duties: Handle payment-related queries and support the processing of deposits and withdrawals in line with internal procedures

• High level of spoken and written English is essential

• Previous customer support or contact centre experience is preferred

• iGaming experience or knowledge of the industry is an advantage

• Strong communication patience and problem-solving skills

• A positive customer-focused approach and strong team-player attitude

• Comfortable and reliable working regular overnight shifts including weekends

• 24000 gross annual salary

• Monthly performance bonus of up to 10% of gross monthly salary based on internal KPIs with eligibility from the second month of employment

• Clear opportunities to grow as the company scales

• Regular team events outings and celebrations

• Collaborative culture that values input from across teams