Customer Service specialist
Job Location:
Prague - Czech Republic
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Job Description Summary
-Job Description
The role ensures the smooth and accurate execution of critical operational processes including returns management invoicing credit note processing that has the direct impact on financial results of the company.
Your Key Responsibilities:
Your responsibilities include butnotlimited to:
Returns are processed efficiently to minimize financial exposure
Invoicing and credit notes are handled accurately safeguarding financial correctness and compliance
Operational issues and discrepancies are resolved in a timely manner to prevent escalation and disruption of supply to the customers.
Maintains data integrity which directly supports KPI reliability (e.g. service level stock availability)
What youll bring to the role:
EssentialRequirements:
Proven experience in customer service order management or supply chain operations (ideally in a regulated industry such as pharma)
Experience working with ERP systems (e.g. SAP) and data/reporting tools
Demonstrated ability to manage priorities in a fast-paced performance-driven environment
Cross-functional collaboration skills
Analytical mindset with focus on data accuracy problem-solving and continuous improvement
Fluent English CZ (written and spoken)
Additional local language(s) considered an advantage
Monthly pension contribution matching your individual contribution up to 3% of your gross monthly base salary
Risk Life Insurance
5-week holiday per year (1 week above the Labor Law requirement)
Cafeteria employee benefit program choice of benefits from Benefit Plus CZ in the amount of 12000 CZK per year
Meal vouchers in amount of 120 CZK for each working day (full tax covered by company)
Multisport Card
Premium Health Care Program
Public Transport Allowance
Why Sandoz
Sandoz is the global leader in Biosimilar and Generic medicines a segment of the healthcare industry that delivers 80% of the worlds medicines at 30% of the cost touching the lives of more than 1 billion people across 100 countries! While we are proud of our achievements we have an ambition to do more so that everyone can achieve the basic human right of good health.
With investments in new development capabilities production sites new acquisitions and partnerships we have the opportunity to shape the future of Sandoz and help even more people gain access to low-cost high-quality medicines sustainably.
Our momentum is powered by an open collaborative culture driven by our talented and ambitious colleagues who in return for applying their skills experience an agile and collegiate environment with impactful careers where diversity of thought is welcomed and where personal growth is supported!
Join us help us make healthcare fairer and faster.
We are committed to building an outstanding inclusive work environment and diverse teams representative of the patients and communities we serve.
#Sandoz
Skills Desired
Bom (Bill Of Materials) Business Networking Business Scenario Planning Change Control Efficiency Erp Systems Flexibility General Hse Knowledge Including Gdp Inventory Management Knowledge Of Gmp Master Data Material Requirements Planning (Mrp) Order Management Product Distribution Risk Management Scheduler Supply Chain Supply-Chain Management Supply Management Supply Planning Transportation Warehouse ManagementRequired Experience:
IC
