Customer Service Representative with Dutch

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing clinical chemistry and transfusion medicine. We are more than 6000 strong and do business in over 130 countries providing answers with fast accurate and consistent testing where and when they are needed most home to hospital lab to clinic.

Our culture puts our team members first and prioritizes actions that support happiness inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

Thrive in the Heart of Europe with QuidelOrtho:

At QuidelOrtho our Prague office is home to nearly 145 talented professionals supporting critical EMEA Shared Services including Customer Service Finance People & Culture and GIS. Together they drive excellence across our global organization.

Our office is ideally located in one of Pragues most attractive districtsjust steps from the city centerproviding easy access to everything this dynamic city has to offer. Housed in a modern newly renovated building the workspace is designed to foster collaboration flexibility and well-beingcreating an environment where work-life balance truly thrives.

Join us in Prague and become part of a forward-thinking team at the center of it all.

About the team:

Our multilingual Customer Service team delivers outstanding support across the EMEA region in 9 languages. With 50 dedicated colleagues we work closely together to ensure healthcare professionals receive the products and support they needcontributing to better patient care every day.

Were proud of our collaborative culture international environment and the positive energy we bring to work both inside and outside the office.

About the role:

Do you enjoy communicating with people from different cultures Are you passionate about delivering excellent customer service and solving problems with a positive attitude

If youre looking for an opportunity to work in an international environment where your contribution truly matters wed love to hear from you!

What youll be doing in your new role:

• Customer order management working with both internal QuidelOrtho contacts and external customers to ensure fulfillment of all order elements for on-time delivery.

• Receiving managing and resolving customer enquiries concerning orders product availability general information.

• Ensure technical and other enquiries etc. are appropriately redirected and followed up.

• Customer complaints handling monitoring and follow up.

• Providing support to Customer Services Team colleagues (cross functional cooperation - Supply Chain Sales)

• Supporting activities archiving maintenance of customer data in QuidelOrtho database certificates.

The individual:

• High school diploma or equivalent.

• At least 2 years of experience in Customer Service Customer Care or another customer-facing role.

• Experience working in an international or multinational company is an advantage.

• Strong written and verbal communication skills.

• Excellent organizational skills and attention to detail.

• Ability to follow established processes while demonstrating initiative and flexibility.

• Proficiency in Microsoft Office (Word Excel Outlook).

• Fluent Dutch is essential. Additional European language(s) are an advantage.

• Excellent telephone communication active listening and problem-solving skills.

• A collaborative mindset and a strong sense of ownership.

What were offering:

• Competitive salary

• Meal vouchers

• Transportation allowance

• Language courses

• Fit Office

• 3 sick days

• 5 weeks of holidays

• Hybrid-working model

• Employee awards

• Multisport card

• Employee Assistance Program

• Benefit cards and more

This position is offered as a fixed-term contract for one year with the high potential for extension.

The role is based in Prague Czech Republic.

This position is not currently eligible for visa / work permit sponsorship.

Equal Opportunity

QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals including individuals with disabilities have an opportunity to apply for those positions that they are interested in and qualify for without regard to race religion color national origin citizenship sex sexual orientation gender identity age veteran status disability genetic information or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform the duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability please contact us at .

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