Customer Experience Specialist

Cochlears mission is to help people hear and be heard. As the global leader in implantable hearing solutions Cochlear is dedicated to helping people with moderate to profound hearing loss experience a world full of sound. We aim to transform the way people understand and treat hearing loss and innovate to connect people with future technologies. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to peoples lives. Learn and grow with us as we tackle the most complex challenges in helping more people to experience a lifetime of hearing.

We are looking for a Customer Experience Specialist to join our team in Prague supporting candidates across the Czech this highly rewarding customer-focused role you will guide individuals with hearing loss through their journeyfrom initial enquiry to informed decision-making about implant solutions. You will act as a trusted point of contact providing support education and reassurance at every step.

What you will do:

• Act as the primary contact for all candidate enquiries and ensure timely follow-up

• Support candidates throughout their journey providing an empathetic experience

• Provide accurate non-clinical information about products and solutions

• Attend local events and represent Cochlear

• Track interactions in CRM systems and capture insights

• Collaborate with internal teams to improve candidate engagement

What you bring:

• Bachelors degree or higher

• Demonstrates advanced IT skills including MS Office (Excel) web-based collaboration tools and CRM systems (e.g. Salesforce)

• Demonstrates the ability to work independently

• Experience in customer-facing roles with a focus on relationship management key account management and project-oriented work

• Demonstrates empathy strong organisational skills and a passion for helping others

• Demonstrates strong communication and interpersonal skills and high level of emotional intelligence

Requirements:

• Fluent in Czech and English

• Valid drivers license

• National travelrequiredup to 60%

• Internationaltravelmay berequired(estimated10-20%)

Development Value of this role:

• Opportunity to further shape and develop the Direct-to-Consumer (DTC) platform

• Opportunity to work collaboratively across the organisation

• Opportunity to expand the DTC platform into additional markets within the CE region

If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear please start your application by clicking the apply button below.

#CochlearCareers

How we recognise your contribution

At Cochlear we value and welcome the unique contributions perspectives experiences and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences creating a sense of belonging and enabling our people to realise their full potential. Through our internal programs and employee benefits we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments then we have several programs in place to support you.

For more information about Life at Cochlear visit