CMC Tier 2 Transport Network Engineer (MOW) PortugueseSpanish

Key Responsibilities:

This role is responsible for maintaining dedicated wide area internet and data connections across the AT&T network to customer locations worldwide supporting services delivered at various speeds. The individual will work as part of a team supporting multiple services and markets with the opportunity to quickly learn and adapt to new processes tools and technologies.

• Is responsible for performing complex technical analysis/troubleshooting of software hardware and transport facilities using various diagnostic tools in support of efficient network operations.

• Provides guidance to CMC Tier-1.5 when needed

• Engages higher Tier support when required including AT&T network core teams

• Main point of contact for carriers for complex issues

• Main point of contact for IPL I-SIP and LISA product lines in MOW

• Serve as facilitator for Network Reliability Teams for transport issues involving core circuits bearers NNI circuits when required

• Performs PTT follow up and troubleshooting until transport issue is resolved once ticket is under tier-2 responsibility

• Mainly interfaces with carriers and various internal customers (GCSC and ISA). Only interfaces with end customers if relevant information is needed to progress the ticket.

• The individual is responsible for but not limited to complex technical data validation equipment list IP addressing router configuration assessment technical evaluation technical troubleshooting problem solving and application test

Key Requirements:

• Strong technical knowledge of routing network topology IP subnetting and TCP/IP protocols including BGP OSPF RIP MPLS and EIGRP

• Experience with data communications technologies including OCX T3 fractional T3 T1 and fractional T1 E1 and fractional E1 DSL ATM Frame Relay and Ethernet

• Knowledge of hardware and circuit infrastructure including SDH PDH DWDM multiplexers bridges DACS and CSU/DSU

• Experience with Class of Service VoIP LAN technologies and router configuration/troubleshooting

• Hands-on knowledge of Cisco and Juniper routers

• Strong communication and teamwork skills with the ability to coordinate effectively with external customers contractors AT&T managers and non-management personnel to restore service and drive maintenance issues through to technical resolution

• Bachelors degree in a technical field required; candidates currently pursuing their degree may also be considered

• Minimum of 3 years of relevant work experience at the Technical Associate level or equivalent required

• CCNA certification preferred

• Juniper certification preferred

• Fluency in English Portuguese and Spanish required; additional language skills are a plus

Location: Brno Czech Republic

Working time: Must be available to work on shifts (8 hours 1 hour break; 8:00 - 22:00) including weekends and holidays

Type of work: 2 days in the office per week required

Salary range: 48 000 CZK - 73 000 CZK/ month gross. The final salary offer will be carefully considered and determined based on your skills experience and qualifications.

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