BO Performance Excellence & Quality Senior Associate

Role Purpose

The BO Performance Excellence & Quality Senior Associate is a member of the core Data Acquisition (DA) Operations team responsible for delivering high-quality standardised back-office services. The role executes day-to-day operational activities in accordance with established processes Service Level Agreements and corporate standards ensuring accuracy timeliness and efficiency across all assigned tasks.

Working closely with the DA Leader Data Acquisition Back Office colleagues and the Data Acquisition Centre of Excellence (CoE) and Transformation teams the Associate supports seamless service delivery identifies opportunities for improvement and helps ensure a positive experience for customers stakeholders and vendors across supported countries.

Key Responsibilities

1. Service Delivery

 Execute back-office processes and transactions in accordance with Standard Operating Procedures (SOPs) and defined timelines.

 Deliver accurate high-quality and timely outputs to internal stakeholders across supported markets.

 Consistently meet agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

2. Process Management & Standardisation

 Ensure all activities are performed in accordance with the standardised processes established by the Data Acquisition Back Office and support ongoing alignment with recognised best practices.

 Identify and escalate process deviations inefficiencies and recurring issues to the Delivery Leader to support timely resolution and continuous improvement.

3. Communication & Stakeholder Support

 Serve as the day-to-day operational point of contact for Data Acquisition teams vendors and local commercial and operational teams responding promptly to queries and providing clear updates on requests.

 Collaborate effectively with colleagues across functions and countries to ensure smooth end-to-end process execution.

4. Data Accuracy & Compliance

 Maintain accurate records data and documentation in accordance with NIQ corporate standards.

 Ensure compliance with applicable legal financial and data protection regulations in the supported country.

5. Continuous Improvement

 Contribute to process improvement initiatives by proposing ideas that enhance operational efficiency and quality.

 Support the testing and rollout of new tools systems and workflows as part of ongoing Data Acquisition Back Office enhancements.

Qualifications & Experience

 Bachelors degree or relevant vocational qualification; a background in business administration operations finance or a related field is preferred.

 2-4 years of experience in back-office operations shared services or administrative operations; multi-country experience is considered an advantage.

 Experience working in a multicultural cross-border environment.

 Good working knowledge of Microsoft Office.

Skills & Competencies

 Strong attention to detail and a consistent commitment to accuracy.

 Strong organisational skills with the ability to prioritise and manage multiple tasks effectively.

 Effective written and verbal communication skills in English together with fluency in Czech or Slovak.

 Ability to collaborate effectively in a team-oriented environment.

 Proactive mindset with a willingness to learn and adapt to evolving requirements.

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

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Employment Type :

Full-time