Ariba IT Support Lead

About Carrier

Carrier Global Corporation global leader in intelligent climate and energy solutions is committed to creating innovations that bring comfort safety and sustainability to life. Through cutting-edge advancementsin climate solutions such astemperature control air quality and transportation we improve lives empower critical industries and ensure the safe transport of food life-saving medicines and more. Since inventing modern air conditioning in 1902 we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class inclusive workforce that puts the customer at the center of everything we do. For more information visit follow Carrier on social media at @Carrier.

Position Summary

The Senior Ariba IT Support Developer leads the design delivery and technical ownership of solutions on the organizations SAP Ariba procurement platform. As a recognized subject matter expert this role architects complex multi-module solutions and integrations drives platform reliability and continuous improvement mentors developers and support analysts and partners with Procurement Finance and IT leadership to shape the Ariba roadmap. Serves as the top technical escalation point owning vendor escalations and leading major enhancement release and transformation initiatives end-to-end.

Position Grade Expectations

• Delivers complex cross-module Ariba solutions with minimal supervision; sets the technical direction for enhancements integrations and platform health initiatives.

• Recognized subject matter expert across multiple Ariba modules; defines best practices configuration standards and design patterns adopted by the broader team.

• Mentors and coaches P1/P2 developers and support analysts; leads code and design reviews and drives onboarding and capability uplift across the team.

• Leads large initiatives and drives improvements across teams including automation incident reduction root-cause elimination and release governance.

• Operates effectively in ambiguity frames problems evaluates trade-offs and influences organizational direction within the Ariba/procurement technology domain.

• Proactively identifies and remediates quality reliability and security risks; partners with product support business and vendor teams to deliver durable outcomes.

Key Responsibilities

• Lead the design and architecture of SAP Ariba solutions across modules (Buying & Invoicing Sourcing Contracts Supplier Lifecycle & Performance and Ariba Network) ensuring alignment with enterprise standards and the procurement roadmap.

• Serve as the top technical escalation point for complex cross-module and cross-system issues; lead expert-level root-cause analysis and drive permanent resolution of recurring problems.

• Architect develop configure and govern Ariba solutions including custom forms approval workflows catalog management business rules and reporting.

• Lead the design delivery and support of integrations between Ariba and ERP systems (SAP S/4HANA / SAP ECC) via CIG (Cloud Integration Gateway) middleware and APIs; establish integration standards and monitoring.

• Own high-severity SAP vendor escalations; manage strategic vendor engagement for platform issues enhancements and roadmap alignment.

• Lead Ariba quarterly release cycles end-to-end: assess release impacts drive regression strategy coordinate stakeholder communications and govern change adoption.

• Partner with Procurement Finance and business stakeholders to shape enhancement priorities and translate business strategy into a technical roadmap and delivery plan.

• Lead major enhancement projects upgrades and rollouts including solution design requirements refinement configuration testing strategy and deployment governance.

• Drive continuous improvement across the Ariba platform: automation self-heal observability incident reduction and total cost of ownership optimization.

• Mentor and coach junior developers and support analysts; lead peer reviews establish coding and configuration standards and grow team capability.

• Establish and maintain authoritative technical documentation architecture diagrams runbooks and knowledge base assets; enable service desk and support teams.

• Ensure compliance with change management SOX security and audit requirements across all Ariba solutions and integrations.

Required Qualifications

• Bachelors degree in Computer Science Information Systems or a related field or equivalent practical experience.

• 810 years of hands-on experience supporting configuring and developing on SAP Ariba with demonstrated depth across multiple modules (e.g. Buying & Invoicing Sourcing Contracts SLP).

• Proven experience leading the design and delivery of AribaERP integrations with SAP S/4HANA / SAP ECC (CIG web services cXML APIs middleware).

• Deep understanding of procure-to-pay (P2P) and source-to-contract (S2C) processes master data and controls.

• Demonstrated experience leading enhancement projects or workstreams end-to-end including requirements design delivery and stakeholder management.

• Demonstrated mentorship or technical leadership on a support and/or development team.

• Expert-level analytical and problem-solving skills with a track record of resolving complex cross-system root-cause issues.

• Advanced proficiency with ITSM tools (e.g. ServiceNow Jira Service Management) and ITIL-based support and change processes.

• Excellent written and verbal communication skills; able to influence senior technical and business stakeholders and translate complex issues into business language.

• Proven ability to manage multiple priorities lead through ambiguity and operate in SLA-driven global support environments.

Preferred Qualifications

• SAP Ariba certification(s) across multiple modules (strongly preferred).

• Scripting and development experience (e.g. SQL JavaScript Python Groovy) for automation integrations and reporting.

• Experience applying AI machine learning or intelligent automation within procurement platforms (e.g. PR-to-PO automation invoice/exception handling).

• Experience with Ariba Network supplier enablement catalog management (CIF PunchOut) and supplier portal strategy.

• Experience leading quarterly release governance and Change Advisory Board (CAB) processes.

• ITIL Foundation required; ITIL Intermediate/Managing Professional a plus.

• Experience leading and supporting global user bases across multiple time zones and regions.

Pay Range

Factors which may affect pay within this range include but are not limited to skills education experience and other unique qualifications of the successful candidate.

Other Compensation

This position is entitled to short-term cash incentives subject to plan requirements.

Benefits
We offer a competitive total rewards package that may includeotherbenefits and wellbeing programs. Offerings vary by role and location and are designed to support employees health security and success.

Equal Treatment and Non-Discrimination

Carrier iscommitted toequal treatment and non-discrimination principles.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin ageordisability or any other applicable protected class.

If you require a reasonable accommodation to complete the application process participate in an interview or otherwise engage in the hiring process please contact us atWe will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Applications will be accepted for at least 3workingdays from Job Posting Date.

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Use of AI
Technology-enabled tools may support parts of the recruitment process with oversight by people.