Senior Specialist, Package Implementation, ServiceNow, Nicosia

About the Opportunity

Our client a global technology consulting company with over 87000 employees across 40 countries is seeking talented professionals to join their European operations supporting major digital transformation programmes in the banking and financial services sector.

The Role

We are hiring a Senior ServiceNow Specialist to lead the functional design and delivery of ITSM and SPM workstreams on a major banking transformation programme. You will run workshops shape user stories and process flows and partner closely with the development team through the full delivery lifecycle.

What You Will Do

• Lead workshops and functional design sessions with business and IT stakeholders
• Create user stories process flows and supporting documentation
• Provide clear functional guidance to the development team throughout the delivery lifecycle
• Drive analysis problem solving and stakeholder management across the ServiceNow workstream
• Apply ITIL aligned ITSM processes and ServiceNow best practice across solution design

What You Will Bring

• Strong understanding of ITSM processes and the ITIL framework
• Minimum 5 years proven experience working with the ServiceNow platform
• Hands on experience with ITSM SPM Service Catalog and Workflow design
• Basic understanding of CMDB
• Basic understanding of scripting concepts (no coding required but helpful)
• Experience with Agile / Scrum delivery methodologies
• Strong analytical and problem solving abilities
• Excellent communication and stakeholder management skills

Nice to Have (Certifications)

• ITIL Foundation v3 or v4
• ServiceNow Certified System Administrator (CSA)
• ITSM Implementation
• Business Analyst Micro certifications

The Details

• Location: Nicosia Cyprus. Fully onsite no remote or hybrid option
• Hours: 8 hour working day Monday to Friday
• Languages: Fluency in both Greek and English is mandatory. Candidates who do not speak both languages cannot be considered

Salary range will be discussed with short listed candidates.