PSP Agent Mid Level

The PSP (Payment Service Provider) Agent is responsible for the day-to-day monitoring processing and troubleshooting of deposits and withdrawals across the companys payment gateways and providers. This is a mid-level role suited to someone with solid hands-on experience in payments operations who can work with a good degree of independence handle escalations and support the optimization of payment flows approval rates and provider relationships.

Key Responsibilities

• Monitor and process client deposits and withdrawals across all active payment gateways (e.g. Nuvei and other PSPs) in line with internal SLAs.
• Investigate and resolve failed delayed or disputed transactions liaising directly with PSPs to troubleshoot technical or processing issues.
• Track and report on key payment metrics: approval rates decline reasons processing times and chargeback/dispute volumes per provider.
• Liaise with PSPs and payment orchestrators (e.g. Praxis) on integration issues routing configuration and gateway performance.
• Escalate recurring provider issues fraud patterns or system errors to the Team Lead / Payments Manager with supporting data.
• Support the onboarding testing and configuration of new payment gateways including UAT for new features such as automated withdrawal flows.
• Maintain accurate records and audit trails of all payment-related actions and decisions in line with regulatory and internal audit requirements.
• Collaborate with Compliance Risk Customer Support and Retention teams to resolve client payment queries and disputes.
• Contribute to process improvement initiatives aimed at increasing automation reducing manual workload and improving customer withdrawal experience.
• 2 years of experience in a payments PSP operations fintech or e-wallet role ideally within forex trading gaming or a similarly regulated industry.
• Solid understanding of payment gateway workflows: deposits withdrawals chargebacks reconciliation and settlement.
• Familiarity with payment providers/PSPs and payment orchestration platforms (experience with Nuvei Praxis or similar is a strong advantage).
• Working knowledge of KYC/AML principles and how they apply to payment approvals.
• Comfortable working with CRM systems and back-office/payment dashboards; good Excel skills
• Strong attention to detail and ability to spot anomalies or irregular transaction patterns.
• Good written and verbal communication skills in English; additional languages are a plus.
• Ability to work independently prioritize under pressure and escalate appropriately.
• Experience working directly with PSP account managers or integration team

Requirements

• 2 years of experience in a payments PSP operations fintech or e-wallet role ideally within forex trading gaming or a similarly regulated industry.
• Solid understanding of payment gateway workflows: deposits withdrawals chargebacks reconciliation and settlement.
• Familiarity with payment providers/PSPs and payment orchestration platforms (experience with Nuvei Praxis or similar is a strong advantage).
• Working knowledge of KYC/AML principles and how they apply to payment approvals.
• Comfortable working with CRM systems and back-office/payment dashboards; good Excel skills
• Strong attention to detail and ability to spot anomalies or irregular transaction patterns.
• Good written and verbal communication skills in English; additional languages are a plus.
• Ability to work independently prioritize under pressure and escalate appropriately.

Nice to Have

• Experience working directly with PSP account managers or integration team

To apply send your CV via this advert. All applications are handled in confidence.