Online Casino Operations & Product Specialist
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Job Summary
We are looking for a Casino Operations & Product Specialist to join our growing iGaming team in Limassol Cyprus.
This is an excellent opportunity for someone with previous online casino experience who enjoys working across both casino operations and product support. You will play an important role in improving the player experience supporting day-to-day operations testing new features and coordinating product-related projects across the business.
Working closely with CRM VIP Customer Support and external providers youll help ensure the casino platform operates efficiently while identifying opportunities to improve the customer journey.
- Support the day-to-day operations of the casino platform.
- Assist with product-related projects updates and enhancements.
- Review player journeys including registration deposits bonuses gameplay and withdrawals.
- Monitor casino promotions bonus configurations and operational processes.
- Test new features payment methods promotions and backend functionality before release.
- Identify operational issues and work with internal teams to resolve them.
- Raise and monitor product requests bugs and improvement tickets.
- Help improve backend processes and internal workflows.
- Work closely with the CRM VIP and Customer Support teams on product-related matters.
- Review competitor offerings and suggest practical improvements.
- Ensure product updates and operational changes are communicated effectively across the business.
- 23 years experience within the iGaming industry.
- Previous experience in Casino Operations Product Support CRM Operations or a similar role.
- Good understanding of online casino platforms and backend systems.
- Knowledge of casino bonuses promotions payments and player journeys.
- Experience working with operational tools ticketing systems and backend platforms.
- Strong organisational skills and attention to detail.
- Ability to manage multiple tasks in a fast-paced environment.
- Excellent communication skills in English.
- Able to work full-time from the Limassol office.
Required Skills:
Support the day-to-day operations of the casino platform. Assist with product-related projects updates and enhancements. Review player journeys including registration deposits bonuses gameplay and withdrawals. Monitor casino promotions bonus configurations and operational processes. Test new features payment methods promotions and backend functionality before release. Identify operational issues and work with internal teams to resolve them. Raise and monitor product requests bugs and improvement tickets. Help improve backend processes and internal workflows. Work closely with the CRM VIP and Customer Support teams on product-related matters. Review competitor offerings and suggest practical improvements. Ensure product updates and operational changes are communicated effectively across the business. Requirements 23 years experience within the iGaming industry. Previous experience in Casino Operations Product Support CRM Operations or a similar role. Good understanding of online casino platforms and backend systems. Knowledge of casino bonuses promotions payments and player journeys. Experience working with operational tools ticketing systems and backend platforms. Strong organisational skills and attention to detail. Ability to manage multiple tasks in a fast-paced environment. Excellent communication skills in English. Able to work full-time from the Limassol office.
Required Education:
Support the day-to-day operations of the casino platform
