Korean Customer Support Representative

Position: Customer Support Representative

Location: Nicosia Cyprus

Model: On-site

Employment type: Full time

DUTIES AND RESPONSIBILITIES:

• Deliver professional efficient and friendly customer support via live chat email and telephone.
• Assist Korean-speaking customers across multiple brands with account enquiries general information and service-related requests.
• Investigate and resolve customer concerns complaints and technical or account-related issues.
• Work closely with internal departments to ensure enquiries are resolved accurately and efficiently.
• Maintain detailed and accurate records of customer interactions and resolutions.
• Develop a thorough understanding of company products services policies and procedures.
• Consistently deliver excellent service while meeting agreed quality and performance standards.
• Communicate clearly and professionally with customers in Korean and English.

REQUIREMENTS:

• Native or fluent Korean both written and spoken.
• Good command of English written and spoken.
• Previous experience in customer service customer support contact centres sales or another customer-facing environment.
• Experience handling customer enquiries through live chat email or telephone.
• Excellent communication interpersonal and problem-solving skills.
• Comfortable working rotational shifts including weekends and public holidays.
• Willingness to relocate to Nicosia Cyprus.
• Previous experience in iGaming online betting or a related industry would be advantageous but is not essential.
• Additional languages would be considered an advantage.

BENEFITS:

• Full-time employment with an international organisation.
• Relocation and visa assistance for eligible candidates.
• Multicultural and supportive working environment.
• Opportunity to gain valuable experience within the international iGaming industry.
• Career development and progression opportunities.
• Training and ongoing professional support.
• The opportunity to live and work in sunny Cyprus.