Junior Fraud and Payments Agent

Our client a fast growing company operating in the digital marketing sector for the iGaming industry is seeking to recruit a Junior Fraud and Payments Agent to join their team in Cyprus.

Responsibilities

• Payments investigations.
• Proactively find players receiving bonuses which they are not eligible for applying appropriate processes to resolve the issue.
• Suggest improvements to tools and procedures.
• Professional handling of all related customer and support queries.
• Process incoming and outgoing customer payments in a timely and error-free manner.
• Follow up and payment-related issues or customer queries proactively.
• Liaising with third parties such as payment service providers.
• Independently determine fraudulent activity and act according to agreed procedures with regards to transactions acceptance account blocking and further checks.
• Minimise fraud loss and chargeback rates through the prevention detection and investigation of fraudulent or suspected transactions and accounts.
• Investigate suspicious alerts received from any fraud monitoring applications the Customer Service Team or other sources and ensure all related records/documentation are maintained.
• Undertake proactive analysis of customer records to link unidentified accounts to known or suspected fraudulent activity.
• Where available utilise automated (or other) systems to verify customers and validate any documentation received for KYC purposes.
• Analyse all reported Fraud cases to identify any new and emerging fraud trends.
• Maintain and review online customers accounts and activity.
• Maintain a close working relationship with other Teams (Marketing Customer Services and Affiliates etc)

Requirements

• Graduation of high school or post-secondary school (EQF Level 3 or the equivalent);
• Minimum one year of professional experience in a similar position within iGaming
• Strong communication skills;
• Good organizational skills;
• Meticulous with a high level of attention to detail;
• Ability to meet deadlines;
• Ability to work well with others and be a team-player;
• Understanding and implementing KYC and anti-fraud policies; knowledge of Internet related software & Microsoft Office
• Availability to work on shifts covering 24x7 service rotating weekly from 8.00am to 17.00pm and 14.00pm to 23.00pm