IT Operations Engineer, Limassol

Our client is a PCI DSS Level 1 payment-orchestration platform looking to hire a mid - senior level IT Operations Engineer based at their office in Limassol Cyprus. This is an onsite role and takes full ownership of endpoint strategy and identity lifecycle.

Operating in a PCI DSS v4.1-regulated fintech environment this role drives automation zero-touch device deployment and compliance enforcement across a global workforce.

We are looking for an experienced IT Operations Engineer to join our clients IT team in Limassol Cyprus. The role owns the day-to-day execution of IT operations at scale (onboarding and offboarding endpoint configuration ticket resolution and identity lifecycle workflows) and is the on-site owner of IT for the Limassol office. The role reports into the IT Operations Manager.

This is a hands-on role for someone with 3 to 7 years of real-world IT operations exposure who is comfortable owning recurring operational workflows independently takes full ownership of the local office IT environment and is ready to take on broader responsibility as the team scales.

Job requirements

• 3 to 7 years of hands-on real-world experience in IT operations IT support or systems administration
• Proven ability to take ownership of a local office IT environment with minimal supervision
• Demonstrable experience administering macOS endpoints in a corporate environment
• Currently based in Limassol Cyprus (no relocation offered)
• Availability for occasional pre-planned work outside business hours or at weekends exceptional and not periodic
• Fluent English written and verbal

Required Skills & Competencies:

• Hands-on experience with at least one enterprise MDM platform (Kandji Jamf Pro Intune or similar)
• Working knowledge of Google Workspace administration (users groups OUs security policies)
• Familiarity with SSO/SAML and identity lifecycle concepts; configuration experience preferred
• Experience with a ticketing system at scale (Jira Service Management Freshservice Zendesk or equivalent)
• Basic scripting and automation skills (Bash Python or PowerShell)
• Solid networking fundamentals: DNS DHCP VPN Wi-Fi troubleshooting
• Documentation discipline and a process-driven mindset

Nice-to-Have / Preferred:

• Experience with SCIM provisioning workflows (for example 1Password Okta Entra ID)
• Exposure to AWS or another cloud platform for IT infrastructure services
• Familiarity with biometric access control systems (BioStar 2 or similar)
• Hands-on experience with network infrastructure (TP-Link Omada Ubiquiti Meraki)
• Exposure to HiBob or similar HRIS platforms
• Awareness of compliance frameworks (PCI DSS ISO 27001 GDPR)
• Relevant certifications: CompTIA A ITIL Foundation ACMA MD-102
• Strong AI tool fluency (Claude ChatGPT Copilot) applied to IT workflows

Job responsibilities

• Own and resolve IT support tickets in Jira Service Management (JSM) including Tier 2 escalations for Cyprus-based staff and remote colleagues
• Own IT for the Limassol office end to end: on-site presence office infrastructure local vendors and the day-to-day IT needs of Cyprus-based staff
• Execute end-to-end onboarding and offboarding: account provisioning MDM enrolment access management and asset assignment and recovery
• Configure deploy and maintain macOS endpoints via Kandji MDM including profile assignment software deployment and compliance enforcement
• Administer Google Workspace at admin level: users groups OUs shared drives calendar resources and basic security settings
• Support identity lifecycle workflows: SSO/SAML configurations SCIM provisioning group-based access and joiner-mover-leaver processes
• Maintain accurate IT asset inventory across all sites including procurement coordination hardware refresh cycles and decommissioning
• Build and maintain operational documentation SOPs and runbooks in Confluence and Google Drive
• Contribute to scripting and automation (Bash Python or similar) to reduce manual operational work
• Support office infrastructure: meeting room AV Wi-Fi troubleshooting printers peripherals access control and cable management
• Take part in planned IT exercises or maintenance at weekends or outside business hours (for example office moves migrations DR tests) exceptionally and not on a recurring schedule
• Coordinate with vendors and service providers for hardware software and support escalations

Job benefits

• Competitive salary package aligned with experience and market standards. Salary range circa 35000 - 50000 Euros per annum.
• Medical Insurance starting from day 1.
• Access to training resources and development opportunities that support your professional growth.
• Well-stocked office with snacks drinks and refreshments available daily.
• A multinational organisation that promotes a strong collaborative culture
• Regular team-building events and company activities that strengthen collaboration across teams.
• Employee Recognition Program celebrating our Employee of the Month with special perks.

Apply at the link to Emerald Zebra Specialist Recruitment and Executive Search agency Cyprus MEA APAC