Head of Back office Forex Regulated
Job Summary
Our client is a CySEC-regulated forex/CFD brokerage headquartered in Nicosia. As the company continues to scale its regulated operations they are looking to appoint an experienced Head of Back Office to lead and develop their back office function.
Lead manage and develop the back office team setting clear objectives workflows and performance standards. Oversee client account lifecycle processes: onboarding/KYC support deposits and withdrawals transfers and account maintenance. Ensure all back office operations comply with CySEC regulations and internal AML/compliance policies. Monitor and reconcile client funds trading accounts and transactions across trading platforms (e.g. MT4/MT5) and payment providers. Act as the key liaison between back office compliance dealing/trading payments and customer support teams. Identify and implement process improvements to increase efficiency accuracy and scalability of back office operations. Handle escalated client account queries and complex operational issues. Prepare and present regular operational reports to senior management. Support audits and regulatory reporting requirements as needed.
Required Skills:
Lead manage and develop the back office team setting clear objectives workflows and performance standards. Oversee client account lifecycle processes: onboarding/KYC support deposits and withdrawals transfers and account maintenance. Ensure all back office operations comply with CySEC regulations and internal AML/compliance policies. Monitor and reconcile client funds trading accounts and transactions across trading platforms (e.g. MT4/MT5) and payment providers. Act as the key liaison between back office compliance dealing/trading payments and customer support teams. Identify and implement process improvements to increase efficiency accuracy and scalability of back office operations. Handle escalated client account queries and complex operational issues. Prepare and present regular operational reports to senior management. Support audits and regulatory reporting requirements as needed. Candidate Requirements Must come from a forex/CFD brokerage background candidates without direct forex industry experience will not be considered. Proven experience in a back office role within a regulated forex/CFD broker with prior experience in a supervisory or Head of Back Office capacity. Strong working knowledge of CySEC regulatory requirements and AML/KYC processes. Familiarity with trading platforms (MT4/MT5) and payment/PSP processing workflows. Excellent leadership and team management skills with the ability to manage and mentor a team. Strong attention to detail organizational and problem-solving skills. Fluent English (additional languages an advantage). Must be based in or willing to relocate to Nicosia and work full-time from the office.
Required Education:
Lead manage and develop the back office team setting clear objectives workflows and performance standards. Oversee client account lifecycle processes: onboarding/KYC support deposits and withdrawals transfers and account maintenance. Ensure all back office operations comply with CySEC regulations and internal AML/compliance policies.