German speaking Customer Service Representative
Job Location:
Monthly Salary:
Posted on:
9 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Position: Customer Service Representative (German)
Location: Larnaca Cyprus
Work model: On-site
Employment type: Full-time
Remuneration: Competitive salary package
DUTIES AND RESPONSIBILITIES:
- Provide customer support and resolve customer inquiries via phone email chat and social media channels
- Assist customers with questions related to financial products payments and account services
- Investigate customer queries and provide accurate solution-oriented assistance
- Maintain professional and high-quality communication across all customer interactions
- Accurately document customer cases and relevant information
- Escalate complex or unresolved issues to the appropriate teams
- Meet defined quality and productivity KPIs
- Deliver customer support in line with internal processes and quality standards.
REQUIREMENTS:
- Native or fluent German speaker
- Good command of English
- Completed secondary education
- Previous customer service experience is an advantage
- Good computer and technology skills
- Strong customer interaction and problem-solving abilities
- Ability to multitask and work effectively under pressure
- Friendly reliable and customer-oriented personality
- Clean criminal record
- Willingness to relocate to and work on-site in Larnaca Cyprus
- Flexibility to work rotational schedules including weekends.
BENEFITS:
- Relocation package for candidates moving to Cyprus
- International working environment
- Training provided
- Opportunity to gain experience within a global financial customer support environment and many more!!
