Customer Support Representative – Dutch

A leading global customer-experience (BPO) company is growing its team in Larnaca Cyprus and is hiring for the role of Customer Support Representative. You will support players of an international gaming and digital-entertainment company with account questions platform assistance and technical troubleshooting. As a Dutch-speaking agent you will be the first point of contact for players by phone live chat and email.

• Answer player calls chats and emails in Dutch
• Solve account payment and technical issues step by step
• Escalate complex cases to the right team
• Keep accurate case notes
• Deliver consistently high quality performance is rewarded with an uncapped KPI-based bonus

• Native or near-native Dutch (C2) and fluent English (B2) spoken and written
• Completed secondary education
• Good computer skills and the ability to learn new systems quickly
• Clean criminal record
• Willing to work on-site in the office

• Salary: 1350 gross per month. It rises to 1400 after 6 months.
• Language bonus: 150 per month
• Uncapped performance bonus linked to KPIs (average 250300 per month)
• Paid training programme (5 weeks)

• Option 1: receive 1500 if you arrange your own flight and accommodation
• Option 2: flight reimbursement up to 300 plus company accommodation for up to two months (first month free second month 100)

• Location: Larnaca Cyprus on-site
• Working hours: MondayFriday 11:0019:30
• Contract: Full-time 2-year fixed-term contract (a permanent contract may follow)
• Start: 12 Oct apply now and we will place you in the next available group

Apply with your CV through this listing. A recruiter from BC Recruitment will contact you to talk through the role answer your questions and guide you through the next steps. Our service is free for candidates the hiring company covers the cost.