Customer Success Officer

Position: Customer Success Officer (German Speaking)

Location: Cyprus Limassol

Work model: on site

Employment type: Full-time

Remuneration: Base salary quarterly Bonuses

DUTIES AND RESPONSIBILITIES:

• Provide customer support via phone live chat and email in German and English
• Assist clients with account opening KYC documentation and account maintenance
• Maintain accurate client records and update customer information
• Handle back-office requests and administrative customer queries
• Support clients with technical and platform-related issues including MT4/MT5 and proprietary trading platforms
• Respond to customer enquiries promptly and deliver a high standard of service
• Liaise with Compliance and other internal departments to resolve customer issues
• Provide clients with information about products services and account requirements
• Promote relevant products and services where appropriate
• Build and maintain positive relationships with prospective and existing clients
• Contribute to team KPIs and service quality targets.

REQUIREMENTS:

• Native or fluent German with fluent English both written and spoken
• Previous experience in a Customer Support or Customer Success role
• Excellent communication and customer service skills
• Strong computer skills including Microsoft Office
• Ability to work rotational MondayFriday shifts (09:0018:00 10:0019:00 and 12:0021:00)
• Ability to work in a hybrid environment (3 office days / 2 remote days)
• Experience within the Forex/CFD industry
• Knowledge of MetaTrader (MT4/MT5) platforms
• Degree in Business Studies or a related field (preferred).

BENEFITS:

• Hybrid working model (3 office days / 2 remote days)
• MondayFriday rotational shifts
• 24 working days annual leave
• Comprehensive global medical insurance for employees and immediate family from day one
• Udemy Business unlimited membership
• Company discount programme
• Corporate events and team-building activities
• Professional development opportunities within a growing organisation
• Professional and personal development opportunities in a fast-growing environment.

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