Arabic Retention Regulated FX
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Job Summary
Our client is a well-established regulated Forex and CFD brokerage based in Limassol. As part of their continued growth they are looking for a driven client-focused Retention Agent to join their team serving their Arabic-speaking client base.
Responsibilities
- Manage a portfolio of existing clients building strong long-term relationships
- Drive client engagement deposits and trading activity through proactive outreach
- Understand each clients needs and recommend suitable products/services in line with regulatory and compliance guidelines
- Consistently meet and exceed monthly retention and revenue KPIs
- Handle client queries via phone email and chat resolving issues promptly and professionally
- Maintain accurate up-to-date client records in the CRM
- Work closely with the Sales Compliance and Support teams to ensure a seamless client experience
- Stay current on market trends and products relevant to your client base
Required Skills:
Fluent in Arabic and English (mandatory) Proven experience in Retention Sales or Customer Service within Forex/CFD or another regulated financial services environment Solid understanding of the client lifecycle and retention strategies Excellent communication negotiation and relationship-building skills Prior experience with CRM systems and reporting tools is an advantage Must already be based in Limassol or eligible to work in Cyprus without relocation support
Required Education:
Fluent in Arabic and English (mandatory) Proven experience in Retention
