Apartment Rental Secretary

We are seeking a highly organized reliable and professional Apartment Rental Secretary / Virtual Assistant to support our fast-paced apartment rental brokerage. The ideal candidate is fluent in English and Spanish detail-oriented proactive and capable of managing multiple administrative and leasing tasks independently.

• Handle paperwork document preparation scheduling and data entry.
• Manage and organize tenant landlord and property information.
• Communicate professionally with tenants landlords agents and prospects.
• Respond to inquiries and follow up on pending tasks and documentation.
• Maintain accurate records and update client information in Zoho CRM.
• Assist with rental applications lease-related documents and administrative processes.
• Coordinate appointments showings and other scheduling needs.
• Follow company policies procedures and established workflows consistently.
• Review work carefully to ensure accuracy and completeness.
• Support daily operations and assist with additional administrative tasks as needed.

• Fluent in English and Spanish both spoken and written (required).
• Excellent communication and interpersonal skills.
• Professional tactful and diplomatic when communicating with clients.
• Exceptional organizational skills and strong attention to detail.
• Perfectionist mindset with a commitment to reviewing work for accuracy.
• Ability to follow instructions policies and established processes.
• Proactive dependable and capable of managing multiple tasks independently.
• Basic understanding of tenants landlords and property management.
• Previous real estate or apartment rental experience is a strong plus.
• Experience with Zoho CRM is preferred.