Client Executive, Retail Customer Success

NIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working focusing on engagement and driving analytics excellence. We give our customers an enjoyable easy effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NIQ vision to be a leading global information services company with strong market leading growth enabled by new innovative product offerings and modern technology that creates substantial value for our customers retailers and employees.

As a Retail Executive within the Retail Vertical Customer Success team You will build strategic customer relationships understand customers business challenges and drive value creation through retail measurement insights and consultative recommendations. You will help retailer clients maximize business outcomes increase customer satisfaction and strengthen long-term partnerships.

Responsibilities:

Develop and maintain strong relationships with assigned retailer clients becoming a trusted business partner.

Gain a deep understanding of customers business priorities industry trends and strategic objectives.

Deliver retail measurement insights analyses and recommendations that create measurable business value.

Drive customer engagement and adoption of NielsenIQ products services and solutions.

Conduct regular business reviews and insight presentations with customers.

Identify opportunities to enhance customer value satisfaction and long-term partnership growth.

Collaborate closely with Sales Operations and Reporting Hub to address customer needs and deliver solutions.

Proactively manage customer expectations and resolve issues in a timely and effective manner.

Monitor customer health identify risks and implement retention and growth strategies.

Stay informed about retail industry developments and leverage market intelligence to support customer decision-making.

Ensure an excellent customer experience through proactive communication and consultative support.

Contribute expertise and thought leadership to strengthen customer partnerships and business outcomes.

About you

At NIQ you will experience a dynamic open and solution-oriented international environment where we support your development through a trust-based feedback culture and diverse training possibilities.

As part of our culture our promise to you is that at NIQ you can: Be Yourself Make a Difference & Grow with Us.

Qualifications:

At least a bachelors degree preferably in business economics marketing data analytics statistics or equivalent

At least 2 years work experience preferably within analytics and insights consumer / trade marketing or market research

Good client-facing and communication/presentation skills deliver research results to stakeholders on the clients side in a clear consistent manner

Excellent analytical skills ability to interpret sales and consumer data

Ability to work within a virtual environment

Category B drivers license is required

Fluent in spoken and written English and Croatian

Proficiency in Microsoft Office applications particularly Excel and PowerPoint

#LI-PF1

#LI-Hybrid

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

For more information visit

Want to keep up with our latest updates

Follow us on: LinkedIn  Instagram  Twitter  Facebook

Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

No

Employment Type :

Full-time