Problem Management Jobs in Heredia

Reporting to the Analytics Engineering Manager the Analytics Analyst will work as part of a team that delivers high quality reporting and analytical solutions for Experian Health Clients. Their core responsibilities will include setting up new implementations monitoring systems and ma More...

You will employ the required number of hours of online time per day on the phones assisting clients.You will provide first and second level technical support to resolve client problems and act as the liaison throughout the problem resolution process between clients and subject matter More...

What you get to do in this role:Profound knowledge and experience in managing and exceeding Support KPIs and critical Technical Support Metrics CSAT Time to Resolution (TTR) Backlogs etc.Lead efforts to hire develop and build a technical team.Oversight and participation in Change Man More...

What you get to do in this role:Profound knowledge and experience in managing and exceeding Support KPIs and critical Technical Support Metrics CSAT Time to Resolution (TTR) Backlogs etc.Lead efforts to hire develop and build a technical team.Oversight and participation in Change Man More...

We are currently recruiting for a Problem Manager in the Service Management team. The Problem Manager is responsible for identifying and understanding the underlying causes of an incident as well as identifying the best method to eliminate that root cause. Involves also the oversight More...

Do you want to effect change Do you want to be on the bridge providing insights to help shape the course of action we take The ideal candidate will have experience leveraging data mining technologies (SQL Python etc. and developing effective dashboards which provide a clear and transp More...

We are seeking a dedicated Incident and Problem Management Specialist to join our team. This role is crucial in managing and resolving highpriority incidents ensuring continuous improvement in service availability and driving process enhancements across a geographically dispersed oper More...