Human Resources Manager

The HR Manager is a leadership role responsible for owning and continuously improving the end-to-end employee experience engagement culture and local HR services in Costa Rica. You will ensure that people programs are employeecentric compliant scalable and aligned with business priorities.

You will provide strategic direction and oversight for local employee experience engagement and culture initiatives and HR services delivery in Costa Rica. You will act as a trusted partner to business leaders and HR stakeholders ensuring strong alignment between local employee needs regional standards and Experians broader people and culture strategy.

Key Responsibilities

Employee Experience Engagement & Culture

• Own and evolve the employee experience and engagement strategy for Costa Rica aligned with the Experian Way and People First philosophy.
• Ensure consistent positive employee experience across the full lifecycle including onboarding employee support transitions and offboarding.
• Lead local engagement and culture initiatives to reinforce values behaviors and a strong sense of belonging.
• Oversee employee experiences ensuring cultural integration connection engagement and retention.
• Govern employee-facing programs (e.g. engagement activities benefits education reimbursement local initiatives) to ensure clarity equity and strong employee experience.
• Leverage employee feedback engagement data and insights to identify risks priorities and improvement opportunities.
• Partner with Internal Communications TA I&B and ERGs to deliver culture inclusion and employer initiatives.
• Enable employee voice through listening sessions focus groups town halls pulse and GPTW surveys and other engagement forums.

HR Services Oversight & Governance

• Provide strategic oversight of local HR services ensuring employee-centric delivery compliance and operational excellence.
• Set direction for local people services across benefits onboarding lifecycle processes and employee support.
• Ensure clear ownership service accountability and effective communication across HR services.

Total Rewards Strategy & Market Competitiveness 

• Lead Costa Rica Total Rewards and benefits strategy in partnership with NA COEs 
• Lead compensation and benefits benchmarking strategy using market data 
• Build partnerships with external institutions (e.g. PROCOMER CINDE) 
• Act as primary point of contact for Total Rewards COE 
• Advise stakeholders on compensation positioning and workforce decisions 

Benefits Governance & Optimization 

• Own governance of the local benefits catalogue 
• Define frameworks for benefits design and eligibility 
• Evaluate benefits effectiveness and drive improvements 
• Lead development of business cases for benefits enhancements 

Vendor Management & Service Experience 

• Lead partnerships and negotiations with brokers and benefits vendors 
• Ensure vendor performance through SLAs and service expectations 
• Ensure high-quality employee service experience 
• Drive continuous improvement with vendors 

HR Analytics Insights & Continuous Improvement 

• Own HR metrics and analytics for Costa Rica 
• Integrate internal and external data for insights. Use employee experience engagement and service metrics to guide priorities and decisions.
• Translate insights into recommendations for leadership 
• Drive continuous improvement automation service optimization and change management initiatives

Policy Compliance & Risk

• Own governance of local benefits administration vendor performance renewals and escalations.
• Ensure compliance with Costa Rica labor law and statutory requirements across HR and employee experience processes.
• Lead responses to audits inspections and complex statutory or labor cases in partnership with Work rRelations and HR stakeholders.
• Own the annual policy attestation process and local compliance governance.

Health Safety & Wellbeing

• Oversee health and safety compliance including risk insurance ergonomics homeworking programs and statutory requirements.
• Represent management in health & safety committees and guide resolution of escalated cases.

Qualifications :

• 5 years of experience in employee experience engagement HR operations or people services leadership roles.
• Proven ability to lead teams and balance strategic and operational responsibilities.
• Experience managing vendors benefits engagement programs and governance cycles.
• Fluent in English and Spanish.
• Bachelors degree in HR Business Administration Law Psychology or related field; masters preferred.
• Strong employee experience and engagement leadership focused on trust belonging and retention.
• Strong stakeholder influence service mindset and clear bilingual communication
• Proven ability to coach develop and enable high performing teams.
• Sound judgment in complex sensitive and high risk people and compliance matters.
• Ability to balance employee advocacy business priorities and regulatory requirements.

Additional Information :

Our uniqueness is that we celebrate yours. Experians people first inclusive and purpose driven culture is multi award-winning; Worlds Best Workplaces 2025 (Fortune Global Top 25) Great Place To Work in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

Remote Work :

No

Employment Type :

Full-time