Group Manager FNA
San José - Costa Rica
Job Summary
- Work towards meeting all Finance and Operations measures.
- Strong process improvement drivePeople Process and Stakeholder management Manage end to end F&A processes for defined projects and assigned territories.
- Manage external and internal customer expectations.
- Delivers on promises to clients even if unrelated to SLAs.
- Delivers processes as per client SLAs.
- Actively reacts to CSAT comments and recommends the solutions to exceed clients expectations.
- Manage attrition (keep below target).
- Mentoring direct reports in terms of their day-to-day tasks and career path (incl. defining their development needs).
- Promotes rewards and recognition programs linked to values and specific business objectives.
- Invests in opportunities to better serve clients and delivering solutions not just meeting SLAs
Qualifications :
- Experience in managing big F&A teamsDemonstrated leadership skills and high performance
- Good verbal and written communication skills High level of accuracy and analytical skills
- Project planning and handling calls with stakeholders for project implementation
- Attention to details
Remote Work :
Yes
Employment Type :
Full-time
About Company
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more