Employee Experience Partner

The Employee Experience Partner plays a key role in delivering a high-quality employee experience in Costa Rica by supporting employees and leaders through key moments across the employee lifecycle while strengthening operational excellence local program delivery and overall service quality.

You will be responsible for driving effective delivery and continuous enhancement of employee-facing people services across the full employee lifecycle. You will ensure consistent high-quality and employee-centric experience by coordinating core areas such as onboarding communications engagement and culture initiatives while proactively identifying opportunities to improve service delivery and employee satisfaction.

Working in close partnership with the Employee Experience Manager EX specialist HR Business Partners and key stakeholders this role bridges strategy and execution ensuring that local people services are delivered with strong ownership responsiveness and operational excellence while reinforcing broader engagement culture and I&B priorities.

Through this partnership model the role contributes to strengthening the employee value proposition supporting retention and enabling a scalable and consistent EX framework across the Costa Rica operation.

Key Responsibilities

Employee Experience & Engagement Delivery

• Define and coordinate internal activities programs and initiatives across Experian Costa Rica to reinforce the Experian Way People First culture and core values.
• Support employee engagement and retention goals through locally relevant initiatives and consistent experience of delivery.
• Manage and promote employee recognition engagement activities ERG initiatives I&B programs and well-being actions at the Costa Rica operation.
• Partner with EX Specialist and HR Partners to ensure a positive end-to-end employee journey from onboarding to offboarding.
• Support the delivery of a strong local onboarding experience including coordination of onboarding sessions materials communications and employee guidance.
• Act as a key support point for employee-facing people services in Costa Rica helping employees and leaders navigate HR processes requirements and available programs.

Employee Listening Insights & Continuous Improvement

• Serve as the local listening ambassador within the regional team representing CR and assuring global goals alignment and remaining as one of Top5 best employers of choice locally ( GPTW).
• Contribute to listening strategies (e.g. Pulse Surveys GPTW) and support action planning based on engagement insights.
• Maintain effective feedback and communication channels to continuously improve employee experience.
• Identify gaps and support continuous improvement initiatives and experience enhancements
• Monitor service quality employee feedback and recurring inquiries to identify trends gaps and improvement opportunities.

Employee Programs Coordination

• Coordinate locally managed benefits and employee programs including employee follow-up provider coordination communications and routine service administration.
• Support effective delivery and administration of employee-facing programs aligned with business needs
• Ensure a consistent and positive experience across all employee programs

Communication & Employee Experience Enablement

• Maintain and regularly update local peoples content employee-facing guides FAQs and communications to ensure clarity consistency and usability.
• Support local service delivery related to employee transitions (onboarding internal moves leaves and exits) including documentation communications and experience touchpoints.
• Ensure clarity consistency and accessibility of HR information
• Support effective communication of programs processes and employee experience initiatives

Service Delivery & Operational Excellence

• Partner with EX Specialist Finance Payroll IT and vendors to ensure smooth and timely service delivery
• Support documentation standardization and process improvement initiatives
• Ensure services are delivered with accountability responsiveness and attention to detail
• Contribute to process improvement initiatives service documentation standardization efforts and automation support to enhance employee-facing services.

Qualifications :

• 3 years of experience in HR employee experience people operations service delivery or related roles.
• Advanced verbal and written communication skills in English and Spanish.
• Proven experience supporting employee-facing processes programs or services with a high standard of quality and responsiveness.
• Experience coordinating benefits onboarding activities employee programs or local HR services is strongly preferred.
• Experience working with HR systems shared documentation platforms and Microsoft Office tools.
• Demonstrated experience contributing to process improvement documentation or service enhancement initiatives.
• Experience or any PMO certification is a plus.
• Bachelors degree (or advanced degree studies) in Human Resources Business Administration Psychology Communications or a related field preferred.

Additional Information :

Our uniqueness is that we celebrate yours. Experians people first inclusive and purpose driven culture is multi award-winning; Worlds Best Workplaces 2025 (Fortune Global Top 25) Great Place To Work in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

Remote Work :

No

Employment Type :

Full-time